Ict Service Manager Bi&Rep

Ariston Group is a global leader in sustainable thermal comfort that offers a unique extensive range of solutions for climate comfort water heating and air handling as well as components and burners. Listed on Euronext Milan since November 2021 in 2024 the group reported over 2.6-billion-euro revenues with over 10000 employees direct presence in 40 countries in 5 continents 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions such as heat pumps water heating heat pumps hybrids domestic ventilation air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation digitalization and advanced connectivity solutions. The group operates under global strategic brands Ariston Elco and Wolf and brands such as Calorex NTI HTP Atag Brink Chromagen Racold as well as Thermowatt and Ecoflam in the components and burners business.

In order to reinforce our Group Infrastructures & ICT Services capabilities we aresearching for an ICT Service Manager Business Intelligence and Reporting reporting to the Group ICT Application Lead.

RESPONSIBILITIES:

• Act as the main business contact for the stability availability and performance of BI services
• Manage SLAs KPIs and service quality metrics ensuring alignment with business needs and ICT standards
• Lead service review meetings with key stakeholders and drive improvement actions
• Ensure effective incident problem and service monitoring management in line with ITIL best practices
• Coordinate communication and escalations to ensure service continuity and customer satisfaction
• Promote Continuous Service Improvement using service data and performance insights
• Review service agreements to optimize costs and improve service quality
• Support transition to service from projects and post go-live activities

QUALIFICATION:

• University degree in Engineering Computer Science or a related field;
• 3 years of professional experience in similar roles within complex organizational environment;
• ITIL frameworks and customer-oriented service management (ITIL v4 preferred) and ITSM tools (e.g. Jira ServiceNow);
• Understand cloud architectures security and compliance;
• Knowledge/experience with data platform (MS Fabric AWS) and BI reporting tools (SAP BO PowerBI);
• Project management experience (certifications are a plus);
• Strong communication analytical and organizational skills a results-oriented mindset and a clear focus on performance measurement and continuous improvement are required;
• Fluent English is a must Italian will be a plus;
• Availability to travel (20%).

Location: Fabriano or Milan (hybrid work mode)

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