Resident District Manager – University Campus Facilities Management

About the Role

We are seeking an experienced Resident District Manager (RDM) to lead a full-service Integrated Facilities Management (IFM) operation supporting Hobart and William Smith Colleges.

This is a senior leadership role responsible for overseeing all campus facilities services including operations financial performance strategic planning and client relationship management. The RDM serves as the primary on-site executive leader and liaison to university leadership ensuring the campus environment supports academic excellence sustainability and long-term capital planning.

This role requires a highly experienced IFM professional with strong leadership in complex unionized environments and a proven ability to partner with senior executives in higher education.

Key Responsibilities

• Serve as the senior on-site IFM leader and primary liaison to university executives and senior administrators
• Lead all campus facilities operations including maintenance custodial services grounds energy management environmental health & safety (EH&S) and construction services
• Manage an integrated operating and capital budget exceeding $9M annually ensuring strong financial controls forecasting accuracy and compliance
• Develop and execute long-term financial strategies lifecycle asset plans and capital improvement recommendations
• Oversee planning and execution of construction renovation and infrastructure projects from start to finish
• Ensure safe reliable and efficient campus operations aligned with institutional priorities
• Lead and support a large unionized workforce promoting performance accountability and workforce development
• Build and maintain strong relationships with university leadership faculty staff students and union partners
• Drive continuous improvement in service delivery operational efficiency and customer satisfaction

Position Summary

• Serves as the primary contact for a complex multi-site university facilities account
• Oversees operational performance budgeting compliance and client satisfaction
• Acts as the liaison between corporate resources and on-site operational teams
• Ensures alignment with company standards policies and performance expectations
• Responsible for overall service delivery financial performance and team development

Required Qualifications

• Bachelors degree or equivalent experience required
• Minimum 5 years of management experience (10 years strongly preferred in IFM or complex operations)
• Minimum 5 years in a director-level leadership role (required)
• Proven experience in Integrated Facilities Management including multiple disciplines such as physical plant custodial grounds EH&S energy and/or construction
• Demonstrated experience managing multi-million-dollar operating and capital budgets with strong financial oversight and forecasting
• Higher education/university campus experience required
• Executive-level communication and presentation experience in a campus environment (required)
• Proven ability to collaborate with or influence C-suite executives senior administrators or equivalent leadership
• Experience managing unionized teams and complex workforce environments

Preferred Qualifications

• Strong background in higher education facilities management
• Experience in capital planning sustainability initiatives and asset lifecycle management
• Demonstrated success leading large-scale operational transformation
• Strong analytical organizational and executive communication skills

What Youll Bring

A strategic hands-on leadership approach with the ability to manage complex campus operations deliver financial and operational results and build trusted partnerships across a diverse academic community.