Customer Service Support Representative

Labcorp is seeking an on-site Customer Service Representative to join our team in Albany NY.

This role is onsite.

Work Schedule: Monday-Friday (8:30am-5pm)

Job Responsibilities

• Act a liaison between Labcorp the customer base and patients
• Resolve routine customer requests with products or services via inbound outbound calls or the Internet
• Speak with customers in a courteous friendly and professional manner using protocol procedures
• Inquire clarify and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting Labcorps products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management CRM data maintenance and internal records to assure HIPAA compliance

Minimum Qualifications

• High School Diploma or equivalent
• 3 months or more of customer service experience

Preferred Qualifications

• Associates degree
• 3 months or more of contact center or call center environment
• 3 months or more of healthcare industry experience such as a physicians office or a hospital

Additional Job Standards

• Bilingual in Spanish

• Proficient with Microsoft Office programs
• Experience with and/or Laboratory Information Systems
• Possess a high level of professionalism and a strong customer service orientation
• Ability to work independently and within a team environment
• High level of attention to detail with the ability to prioritize and multitask
• Ability to work in a fast paced production environment and meet established turn-around times
• Strong communication skills; both written and verbal
• Ability to handle the physical requirements of the position
• Flexibility to work overtime or other shifts depending on business needs

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth continuous learning professional challenges and the chance to truly make a difference. Apply today!

Pay Range: $17.75-$22/hr.

All job offers will bebased on a candidates skills and prior relevant experience applicabledegrees/certificationsas well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical Dental Vision Life STD/LTD 401(k) Paid Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement and Employee Stock Purchase regularly scheduled to work less than 20 hours Casual Intern and Temporary employees are only eligible to participate in the 401(k) who are regularly scheduled toworka 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information pleaseclick here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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