Customer Service Agent

DSV

Job Location:

Aurora, CO - USA

Hourly Salary: $ 20 - 22

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

DSV - Global transport and logistics
In 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rdlargest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporting storing packaging re-packaging processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines outlets stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: Auroa IL

Division: Contract
Job Posting Title: Customer Service Agent
Time Type: Full Time

Department: Admin Corporate Ops Safety Training
FLSA Status: Exempt Non-Exempt	Job Status: F/T P/T Temporary
Amount of Travel Required (%): 0%	Reports To: Supervisor
Direct Reports:None	System Job Title: Customer Service Agent (CSA-02)

Rate; 20.47/hourly

shift: 6am-230pm

POSITION SUMMARY

The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.

As part of the DSV team Associates are expected to meet company objectives in the areas of performance safety and quality. Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

Process and input all customer orders.
Running and printing shipments from WMS.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders
Checking all orders for special requests
Expediting any order as necessary trace orders as required and notify customer of any activity concerning their merchandise.
Follow up with other departments to ensure the service standards are being met.
Assure proper invoicing of accounts by verifying customers as required.
Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.

Customer Interfacing Activities

Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders invoicing shipments inventory management including any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

Documentation

Ensure the accuracy of all receiving and shipping documents.
Gather and maintain all data and records relative to shipping and receiving activities.
Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.

Prepare any reports concerning customer service as required by supervisors.
Assist in resolving any discrepancies.

Data Entry

Operate the computer terminal in a proficient manner.
Enter and verify data regarding customer orders shipments receipts physical inventories adjustments an accurate and timely fashion.

Clerical

Oversee all paperwork associated with orders and maintain the corresponding files.
Answer phone calls and operates various types of office machines and computers necessary to perform duties.
Greet customers and visitors to the office.
Effectively correspond with customers as required.

Communication

Answer incoming telephone calls in a cheerful courteous and timely manner.
Promptly route each call to the proper party taking messages when necessary.
Assist callers with general information and inquires.
Direct visitors to appropriate department.
Assist drivers at check in window various times though out the day.

OTHER DUTIES (Site Specific)

CSRs may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.

Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES

None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

Must have a high school diploma or general education degree (GED).
1 year experience in Customer Service-related capacity
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

Certificates Licenses Registrations or Professional Designations

SKILLS KNOWLEDGE AND ABILITIES

Computer Skills

Intermediate computer skills
Proficient with MS Office Applications
WMS functions

Language Skills

English (reading writing verbal)
Business writing proficiency

Mathematical Skills

Intermediate level to verify quantities of product count inventory or perform other duties associated with handling storing and distributing client products.

Other

Strong attention to detail accuracy and accomplish job task in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to multi-task
Effective communication skills
Must be able to effectively adapt to change and thrive in a stimulating fast-paced work environment.

PREFERRED QUALIFICATIONS

1-3 years warehouse/logistics support experience
2-3 years experience in Customer Service-related capacity

PHYSICAL DEMANDS

Occasionally

Handling/Fingering Sitting

Frequently

Bending

Constantly

Walking and Standing

Ability to Lift/Carry and Push/Pull

21-50 pounds
- Reach above shoulder reach outward squat or kneel.

Other Physical Requirements:

WORK ENVIRONMENT

While performing the duties of this job the employee rarely is exposed to fumes or airborne particles toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employees ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions responsibilities skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment and the Company reserves the right to change this position description and/or assign tasks for the employee to perform as the Company may deem appropriate.

For this position the expected base pay range is $20.47-22.47/hourly . Actual compensation will be determined based on job-related factors including relevant experience skills education or certifications and geographic location consistent with applicable laws and company policy.

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical prescription dental vision and life insurance as well as flexible spending accounts (FSAs) health savings accounts (HSAs) (for eligible plans) and short- and long-term disability coverage.

Employees also have access to wellness resources Employee Assistance Program (EAP) services and other support benefits. Financial benefits include participation in the DSV 401(k) plan which provides company matching contributions of up to 5%.

To support work-life balance DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws

For this position the expected base pay range is $ $ . Actual compensation will be determined based on job-related factors such as relevant experience skills education certifications and geographic location in accordance with applicable laws and company policy.

Information regarding DSVs benefits offerings including eligibility coverage options and plan details is available through theDSV Benefits Showcase. Benefits programs and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

Visit and follow us on LinkedIn and Facebook.

Required Experience:

Unclear Seniority

DSV - Global transport and logisticsIn 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rdlargest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporti...