Call Center Team Lead

Service Delivery Team Lead (TL) Buenos Aires Argentina

Are you an experienced leader with a passion for driving operational excellence and leading high-performing teams
Join our growing team in Buenos Aires Argentina where you will play a key role in managing service delivery operations ensuring quality performance and supporting business success in a dynamic global environment.

Lead Operations in a Global Environment

As a Service Delivery Team Lead you will be responsible for overseeing day-to-day operations managing team performance and ensuring service quality meets client expectations. You will act as the bridge between operations clients and internal stakeholders driving efficiency engagement and continuous improvement.

Key Responsibilities Service Delivery TL

• Lead and manage a team to achieve operational targets and KPIs
• Monitor team performance ensuring productivity quality and SLA adherence
• Provide coaching feedback and performance development plans for team members
• Handle escalations and ensure timely resolution of operational issues
• Collaborate with internal stakeholders and clients to maintain service excellence
• Analyze performance metrics and identify areas for improvement
• Drive process improvements and operational efficiency initiatives
• Ensure compliance with company policies procedures and quality standards
• Support workforce planning scheduling and resource allocation
• Foster a positive high-performance team culture

Essential Skills Experience & Qualifications

• Minimum 1 year of experience as a Team Lead in a Call Center or Contact Center (MANDATORY)
• Proven experience in BPO customer support or operations environments
• Strong leadership and people management skills
• Excellent communication skills in both Spanish and English
  • Spanish: Native/Bilingual (C2)
  • English: Full Professional / Fluent (C1/C2)
• Experience managing KPIs SLAs and performance metrics
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced dynamic environment
• High level of professionalism accountability and ownership

What We Offer

• Competitive compensation package
• Opportunity to work in a global multicultural environment
• Career growth and leadership development opportunities
• Supportive and performance-driven work culture

Work Conditions

Location: Buenos Aires Argentina
Work Setup: On-site
Working Hours: 9:00 AM 6:00 PM (Argentina time zone)
Days Off: Saturday & Sunday
Employment Type: Full-Time

Ready to Lead and Make an Impact

If you meet the required experience and are passionate about leadership and operational excellence wed love to hear from you.

Apply now and become part of a team that values performance accountability and continuous growth.