Network and Cloude Engineer

Job Title: Network Support Engineer

Location: Lahore

About the Role:

In this pivotal role you will be responsible for the

advanced management optimization and security of our clients diverse technology

stacks. You will be the technical escalation point handle project deployments and act

as a trusted advisor to both our clients and internal teams. The ideal candidate thrives

in a fast-paced environment and possesses deep hands-on experience with the core

platforms that define a modern MSP.

Key Responsibilities:

Client Infrastructure Management:

o Serve as the primary technical expert for a portfolio of client

environments.

o Perform advanced troubleshooting incident resolution and root cause

analysis.

o Proactively monitor and maintain client systems to ensure optimal

performance and security.

o Design and implement technology solutions and improvements.

Core Technology Expertise:

o Syncro RMM/PSA: Mastery in platform administration scripting

automation workflow creation and leveraging the PSA for eicient

service delivery.

o SentinelOne: Advanced configuration threat hunting policy

management deep-dive incident investigation and remediation

guidance.

o Email Security (Check Point/Hornetsecurity or similar): Configuration

of policies (anti-spam anti-malware DLP) quarantine management

threat analysis and reporting.

o Microsoft 365 Ecosystem:

Comprehensive tenant administration (Exchange Online

SharePoint Teams Azure AD/Entra ID).

Microsoft Intune (Endpoint Manager): Deployment configuration

and management of policies for Windows macOS and mobile

devices (autopilot compliance application deployment).

Defender for Endpoint integration and management.

o Bitdefender GravityZone (or similar): Management of the security suite

policy configuration and response to alerts.

o Endpoint Encryption: Full-disk encryption management

specifically Microsoft BitLocker. This includes policy deployment via

Intune recovery key escrow and management troubleshooting

encryption/decryption issues and ensuring compliance.

Security & Compliance:

o Implement and enforce security best practices across all managed

environments.

o Lead responses to security incidents and participate in regular security

reviews.

o Ensure client configurations meet compliance requirements.

Client & Team Collaboration:

o Act as a technical consultant for clients during Quarterly Business

Reviews (QBRs).

o Mentor and provide escalation support to Tier 1 & 2 engineers.

o Document solutions and processes meticulously in the IT

Glue/Knowledge Base.

Required Skills & Experience (Non-Negotiable):

0-5 years of hands-on experience in an MSP or similar IT services

environment.

Proven recent expertise in administering and troubleshooting:

o Syncro RMM/PSA platform.

o SentinelOne EDR platform.

o An Email Security Gateway preferably Check Point (or Proofpoint

Mimecast Barracuda).

o The Microsoft 365 stack including Intune and Defender.

o A business-grade AV/EDR platform like Bitdefender GravityZone.

Strong understanding of networking fundamentals (TCP/IP DNS DHCP VLANs

Firewalls).

Excellent communication skills with the ability to explain complex issues to

non-technical clients.

A proactive problem-solving mindset with a commitment to exceptional

customer service.

Preferred Qualifications:

Relevant certifications: Microsoft 365 Certified: Endpoint Administrator

Associate CompTIA Security SentinelOne SOC Specialist etc.

Experience with additional MSP tools: Datto BCDR IT Glue Hudu ConnectWise

Autotask.

Experience with PowerShell scripting for automation.