Project Director Customer Delivery

Job Title:Project Director Customer Delivery

Function:Project Management / Operations

Region:Asia

Reports To:VP Project Delivery / Head of Operations

Job Summary

The Project Director Customer Delivery is responsible for theend-to-end execution of customer contracts from order intake through to final handover and acceptance. This role ensures projects are deliveredsafely on time within budget and to Vertiv quality standards while maintaining strong customer relationships and protecting company margins.

The Project Director leads cross-functional teams across engineering supply chain manufacturing logistics installation and commissioning to deliverintegrated critical infrastructure solutions including power thermal and IT systems.

Key Responsibilities

1. End-to-End Project Ownership

• Own full lifecycle delivery fromorder booking to customer handover
• Ensure alignment with contractual scope commercial terms and technical requirements
• Act as thesingle point of accountabilityfor project performance

2. Customer & Stakeholder Management

• Serve as the primary executive interface with the customer
• Build and maintain strong relationships with hyperscale colocation and enterprise clients
• Manage expectations communications and escalations
• Lead governance forums (steering committees project reviews)

3. Commercial & Financial Management

• Own project P&L includingrevenue margin and cash flow
• Drive cost control forecasting accuracy and risk mitigation
• Manage variations claims and change orders
• Ensure billing milestones and cash collection targets are achieved

4. Project Execution & Delivery Excellence

• Lead integrated project planning across engineering procurement construction and commissioning
• Ensure adherence to schedule quality and safety standards
• Drive execution usingLean Agile and structured project management methodologies
• Monitor and report KPIs (schedule adherence cost variance quality metrics)

5. Risk & Compliance Management

• Identify assess and mitigate project risks (technical commercial supply chain regulatory)
• Ensure compliance withcontractual obligations local regulations and Vertiv standards
• Lead issue resolution and recovery planning where required

6. Cross-Functional Leadership

• Lead and coordinate global regional and local teams
• Align internal stakeholders across:
  • Engineering
  • Manufacturing
  • Supply Chain
  • Field Services
  • Quality & EHS
• Foster ahigh-performance accountable delivery culture

7. Supply Chain & Manufacturing Integration

• Ensure alignment with manufacturing schedules and supply chain constraints
• Mitigate risks related to long lead items and logistics
• Drive collaboration between factories and project teams

8. Installation Commissioning & Handover

• Oversee site execution installation and commissioning activities
• Ensure successful system integration and performance validation
• Lead final acceptance documentation and customer handover
• Ensure smooth transition toservice and lifecycle support teams

Key Performance Indicators (KPIs)

• On-time project delivery
• Gross margin achievement / improvement
• Forecast accuracy
• Customer satisfaction (e.g. NPS)
• Change order capture and claims recovery
• Safety performance (zero harm)
• Quality metrics (defects rework rates)

Qualifications & Experience

• Bachelors degree in Engineering Project Management or related field
• 1215 years of experience indata center critical infrastructure or EPC project delivery
• Proven track record managinglarge-scale complex projects($10M$100M)
• Strong commercial and contractual management experience
• Experience working with hyperscale or colocation customers preferred

Skills & Competencies

• Executive-level stakeholder management
• Strong commercial and financial acumen
• Deep understanding ofmission-critical infrastructure systems
• Leadership across matrix organizations
• Risk management and problem-solving
• Excellent communication and negotiation skills
• Ability to operate in fast-paced high-pressure environments

Travel Requirements

• Willingness to travel (3050%) depending on project location

Why This Role is Critical to Vertiv

This role directly impactscustomer satisfaction revenue realization and profitabilityby ensuring that complex high-value contracts are delivered with excellence. It is central to Vertivs ability to support the rapid growth ofhyperscale and AI-driven data center infrastructure globally.

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development