ServiceNow Technology Support III

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a ServiceNow Technology Support III team member in Corporate Technology you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.

Job responsibilities

• Provide day-to-day operational support for ServiceNow production instances ensuring high availability and reliability.
• Analyze troubleshoot and resolve issues within ServiceNow application flows and integrations supporting business-critical operations.
• Install upgrade and manage APIs and integrations between ServiceNow and other enterprise systems.
• Monitor ServiceNow environments for anomalies using observability tools (e.g. Splunk Grafana APICA) and proactively address issues.
• Apply ServiceNow best practices to optimize performance configuration and workflow automation.
• Collaborate with product owners developers and support teams to implement enhancements and resolve critical application issues.
• Troubleshoot complex ServiceNow code issues including scripting (JavaScript GlideScript) and provide effective solutions.
• Automate monitoring maintenance and operational tasks within ServiceNow and related systems.
• Develop document and promote standard operating procedures for ServiceNow support and administration.
• Interface with internal customers to gather requirements advise on ServiceNow best practices and validate new implementations.
• Participate in on-call rotation for weekend support.

Required qualifications capabilities and skills

• 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
• Strong knowledge of ServiceNow platform architecture modules and administration.
• Experience with ServiceNow integrations APIs and web services.
• Proficiency in ServiceNow scripting languages (JavaScript Glide API) and web development frameworks.
• Familiarity with ITIL processes and ServiceNow ITSM workflows.
• Experience with production management and monitoring tools (e.g. Splunk Grafana APICA).
• Ability to prioritize and manage workload communicate issues clearly and take ownership of assigned tasks.
• Strong analytical and problem-solving skills.

Preferred qualifications capabilities and skills

• ServiceNow Certified System Administrator or other ServiceNow certifications.
• Experience with automation scripting and workflow development in ServiceNow.
• Leveraged MCP servers and AI technologies to optimize operational processes.
• Knowledge of Agile development methodologies.
• Effective verbal and written communication skills.
• Strong improvement mindset and commitment to continuous learning.