Primary Details

Time Type: Full time

Worker Type: Employee

To service a portfolio of customers and provide expertise in maintaining the ledgers of these allotted brokers chasing for debt ensuring that cash received / paid is allocated on a timely and accurate basis. Handling multi-product and perform all credit control task with decision making or requires critical thinking.

Primary Responsibilities Provide recommendations on business improvementEnsure compliance with QBE policies procedures and relevant legislationsTake ownership of the ledger and ensure that all avenues are explored to collect any outstanding review and reconcile credit control reports and broker/client all payments are made on a timely basis and are accurate to maintain the reputation of QBEBuild and maintain good working relationships with both external and internal stakeholdersOversee the regular reviews of the ledgers unallocated cash unclosed premiums and aged debt and broker statements to ensure the reviews are carried out by the credit control teams as per the agreed intercompany transfers in line with proceduresAssist the team in optimizing procedures to ensure effective and efficient transaction any problem areas and outstanding debt and act on those problems to telephone/email inquiries from customers in order to provide and excellent customer service. Required Education Bachelors Degree or equivalent combination of education and work experience Required Experience 2 years relevant experience Preferred Competencies/Skills Data handling and manipulationProblem solvingExcellent communication skillsExcellent keyboard skillsCustomer service skillsAbility to work to strict deadlinesAbility to work under pressureA high level of numeracy and literacyStrong organizational and analytical skill with an ability to prioritizeExcellent attention to detailStrong spoken and written English Preferred Experience Educated to degree levelProven experience of working to deadlines and objectives2 years office/administrative experience2 years of insurance processing experience Preferred Knowledge Excellent knowledge of Microsoft Office applications including ExcelKnowledge of the Xchanging portalGood knowledge of QBE underwriting systems QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:We are customer-focusedWe are technical expertsWe are inclusiveWe are fast-pacedWe are courageousWe are accountableWe are a teamAll employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job Type Individual Contributor Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

Adaptability Analytical Thinking Communication Credit Analysis Critical Thinking Customer Value Management Financial Accounting Financial Data Reporting Intentional collaboration Managing performance Prioritization Problem Solving Process Improvements Risk Management Transaction Systems

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.