Customer Relations Associate

About Payoneer

Founded in 2005 Payoneer is the global financial platform that removes friction from doing business across borders with a mission to connect the worlds underserved businesses to a rising global economy. Were a community with over 2500 colleagues all over the world working to serve customers and partners in over 190 countries and territories.

By taking the complexity out of the financial workflowsincluding everything from global payments and compliance to multi-currency and workforce management to providing working capital and business intelligencewe give businesses the tools they need to work efficiently worldwide and grow with confidence.

The Customer Relations Associate (CRA) plays a dual role within APAC Operationsdelivering operational excellence in customer support while proactively engaging customers to drive product adoption retention and revenue growth. This role partners closely with Marketing and cross-functional teams to execute targeted campaigns and enhance the overall customer experience.

Seoul Hybrid Full Time

What youll do

• Manage customer interactions end-to-end across phone chat and email ensuring timely resolution high quality and accurate CRM documentation.
• Execute targeted outbound campaigns to engage customers drive product adoption and support retention and revenue initiatives.
• Identify customer needs and recommend relevant solutions contributing to cross-sell upsell and customer value growth.
• Collaborate with Marketing and internal stakeholders to support campaign execution promotions and customer lifecycle programs.
• Own escalations and complex cases ensuring proper routing and follow-through with internal teams until resolution.
• Capture customer insights and feedback to improve products processes and campaign effectiveness.
• Deliver against operational and commercial KPIs including CSAT productivity resolution metrics and campaign performance.

Who you are

• Customer centric with problem solving mindset
• Self-motivated to reach resolution proactive and willing to take ownership
• Great communication skills
• Attention to details

Qualification requirement:

• 24 years of experience in Customer Care Customer Relations or similar roles
• Experience handling multi-channel customer interactions (phone chat email)
• Familiarity with CRM or case management systems
• Strong problem-solving and multitasking skills
• Commercial mindset with ability to identify growth opportunities
• Strong communication skills with fluency in English (additional APAC languages are a plus)

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