Customer Success Manager, Team Leader France MFD

WHO WE ARE

Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!

Since our founding in 2009 weve partnered with over 1000 clients including renowned brands like Kering McDonalds Ulta Beauty LOreal Disneyland Paris and LVMH among others. With a presence in 8 countries across 3 continents our team of 300 passionate individuals is dedicated to building the internet of the future.

At AB Tasty were more than just a company were a community. Joining AB Tasty means becoming part of a diverse dynamic team that values innovation and growth.

Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission:

• We bring client satisfaction

• We are impactful

• We go above and beyond

• We live one team one dream

Were committed to creating a workplace where everyone feels empowered to share ideas take risks and make an impact. We also know that a happy team is a productive team thats why at AB Tasty were not just about delivering top-notch digital experiences - were committed to nurturing our team and their professional journeys.

Learn more about AB Tasty and our teams:

• About Us

• Your Journey with Us

• AB Tasty on Welcome to the Jungle

THE TEAM

Were committed to creating a workplace where everyone feels empowered to share ideas take risks and make an impact. We also know that a happy team is a productive team thats why at AB Tasty were not just about delivering top-notch digital experiences - were committed to nurturing our team and their professional journeys.

• Team Name & Location: You will join the Client Department as CSM Team Leader France for Enterprise accounts based in Paris and reporting to the Head of Customer Success France.

• Team Composition: You will manage and develop a FR-based team of 5 Customer Success Managers (CSMs) and collaborate closely with internal stakeholders such as Sales Product Marketing and Support.

• Role Overview: As the CSM Team Leader for Enterprise accounts in France one of our core regions youll be at the heart of our growth engine leading a team of CSMs dedicated to helping clients unlock the full value of our platform. Your mission: build a high-performing team that drives retention fuels expansion revenue and turns customers into long-term partners and advocates.

YOUR MISSION

• Lead coach and develop a team of Customer Success Managers setting clear objectives conducting regular 1:1s and driving professional growth and operational excellence.

• Own the teams performance metrics including NRR churn renewal rates and customer health ensuring consistent achievement of targets.

• Build and maintain strong relationships with Enterprise clients providing strategic guidance to maximize upsell and expansion opportunities while minimizing churn.

• Manage your own portfolio of few enterprise accounts alongside your team management responsibilities.

• Act as the voice of the customer internally collaborating closely with Product Technical and Sales teams to drive platform improvements and align on business priorities.

• Contribute to shaping the Customer Success strategy and playbooks bringing best practices and scalable processes to the broader CS organization.

• Play an active role in hiring and onboarding new CSMs to support team growth.

WHAT YOULL BRING

• Proven experience in Customer Success within a SaaS environment (or related roles) with at least 2 years in a leadership or managerial role. Demonstrated ability to collaborate effectively across regions and cultures in an international setting.

• Confidence in leading inspiring and growing a Customer Success team with strong coaching team development performance management and communication skills and a strong customer-centric mindset.

• Eagerness to deliver an exceptional customer experience proactively reduce churn troubleshoot client issues think critically and drive continuous process improvement in a data-driven and collaborative way.

If you dont meet 100% of these qualifications tell us why youd still be a great fit for this role in your application!

WHY YOULL LOVE IT HERE

• Make a real impact: directly influence our success and be a player in the companys growth

• Ownership & autonomy: we believe in trust - no micromanagement just the freedom to excel and take charge of your own journey

• International culture: collaborate with a diverse global team across 8 countries

• Accelerate your career: we offer vast opportunities for professional development education and upward mobility

• Flexible work: enjoy a balanced work schedule with up to 2 days of remote work per week

• Centrally located office & various perks: work in a vibrant space in the 9rd arrondissement of Paris and enjoy various benefits: meal vouchers (Swile) health insurance (Alan) mobility and Well Pass (Ex Gymlib) passes additional days off and support for remote working expenses

INTERVIEW PROCESS

Step 1: Discovery interview with Fayçal - Talent Acquisition Partner.

Step 2: Hiring Manager interview with Shardene - Head of Customer Success France.

Step 3: Case study presentation with Team Leaders and Shardene.

Step 4: Final meeting with Céline - VP Customer Success Global

DETAILS

• Contract: Permanent full-time

• Location: Paris

• Remote: up to 2 days/week