Technical Support Specialist

About Stark

Stark builds the worlds most powerful electric motorcycles. From the VARG MX to the road-legal VARG EX & SM our bikes have won world championships and are engineered to outperform anything with a combustion engine.

Were based in Sant Boi Barcelona growing fast (77% year-on-year) and building a team that will take us even further. If you want to work on a product that people are genuinely obsessed with this is it.

Stark will become the global market leader in premium motorcycles. Building premium motorcycles requires innovation and we need your help to make us succeed in building the backend for our AI systems.

Our mission is to lead the way towards a sustainable motorcycle industry by reducing plastic and CO2 pollution.

This will be achieved by building sustainable products that are superior to traditional technology in terms of Performance Emotion and Design.

The Role

We are looking for a Technical Support Specialist to join our global Technical Support team providing expert assistance to customers and dealers in diagnosing troubleshooting and resolving technical issues related to Stark Future motorcycles.

This role is essential in delivering exceptional service and technical expertise while ensuring a seamless experience for riders and partners worldwide.

You will work closely with the Technical Support Team Leader Service Parts and Sales Support departments as well as Engineering and Quality teams ensuring a streamlined and efficient support process.

What Youll Do

Technical Support and Troubleshooting

• Provide first-line technical support for customers and dealers via phone email and online support platforms.

• Diagnose and resolve mechanical electrical and software-related issues on Stark motorcycles

• Use remote diagnostics tools to assist dealers and customers in troubleshooting technical problems.

• Guide customers through step-by-step troubleshooting processes and best practices.

• Escalate complex issues to the Technical Support Team Leader and engineering teams when necessary.

Dealer and Customer Assistance

• Support Stark Future dealers by providing technical expertise and training.

• Ensure all dealer service teams are up to date with the latest technical bulletins product updates and repair procedures.

• Assist customers and dealers with warranty-related inquiries and claim processing.

• Ensure a high level of customer satisfaction through timely and professional support.

Collaboration and Knowledge Sharing

• Work closely with Service Parts and Sales Support departments as well as Engineering and Quality teams to enhance overall support efficiency.

• Contribute to the creation of knowledge base articles troubleshooting guides and technical documentation.

• Provide feedback to engineering teams to help improve motorcycle design reliability and user experience.

Continuous Improvement and Reporting

• Track and document technical issues resolutions and recurring problems to improve response times and efficiency.

• Participate in team training and skill development sessions to stay updated on new Stark Future products and technologies.

• Assist in identifying opportunities for process improvement and automation to enhance the support experience.

What you will bring to Stark

Required

• Experience in technical support motorcycle mechanics or automotive diagnostics.

• Strong knowledge of motorcycle mechanics electrical systems and diagnostics tools.

• Ability to troubleshoot mechanical electrical and software-related issues remotely.

• Excellent problem-solving skills and attention to detail.

• Strong communication skills both written and verbal with the ability to explain technical concepts clearly.

• Ability to work independently and in a team-oriented environment.

• Fluent in English (mandatory).

Preferred

• Experience working with electric motorcycles EV technology or high-performance vehicles.

• Familiarity with CRM helpdesk software and remote troubleshooting tools.

• Previous experience supporting dealer networks or B2B technical support.

Why work with us

• The chance to work on a product people are genuinely passionate about

• A fast-growing company with real momentum

• A creative international team based in Barcelona

• Competitive salary and benefits package

• Direct access to riders race teams and the product this is not a remote-from-the-product role

• Subsidized lunch in our in house restaurant

• Free access to our in-house gym (including weekends!)

• 30 days of paid vacation

At Stark we dont just accept differencewe celebrate it we support it and we thrive on it for the benefit of our employees our products and our community.

We are committed to creating an inclusive environment where everyone regardless of gender identity sexual orientation race religion age neurodiversity or disability feels a true sense of belonging. We believe that diverse teams make better decisions and that a culture of equity is a prerequisite for innovation.

Accessibility: If you require any reasonable adjustments during the application or interview process (such as assistive technology extra time or a specific format) please let us know at We are here to support you.

We encourage applications from underrepresented groups and are excited to see how your unique perspective can help us grow