BHCM II PROMISE Care Manager

The PROMISE Care Manager works collaboratively with clinical teams community partners and clients to promote recovery independence and long-term stability.

• Bachelor degree
• Valid drivers license

Position Responsibilities:

The BHCMII PROMISE Care Manager will be responsible for but not limited to the following:

1. Case Management & Care Coordination

   • Conduct comprehensive assessments of clients behavioral health needs strengths and barriers to recovery.

   • Develop implement and monitor individualized care plans aligned with PROMISE program requirements.

   • Coordinate care across multiple systems including mental health substance use primary care housing employment and social services.

2. Client Engagement & Support

   • Provide ongoing support and advocacy to clients with serious mental illness (SMI) and co-occurring substance use disorders.

   • Utilize motivational interviewing trauma-informed care and recovery-oriented practices.

   • Assist clients in developing independent living skills and accessing community resources.

3. Collaboration & Communication

   • Collaborate with multidisciplinary teams including psychiatrists therapists primary care providers and community partners.

   • Serve as a liaison between clients families and service providers to ensure continuity of care.

   • Participate in team meetings case conferences and care coordination rounds.

4. Documentation & Compliance

   • Maintain accurate timely and compliant clinical documentation in Electronic Health Records (EHR).

   • Ensure all documentation meets DSAMH Medicaid and other regulatory standards.

   • Complete required assessments progress notes and outcome measures as per program requirements.

5. Crisis Intervention & Safety Planning

   • Provide crisis intervention and de-escalation support as needed.

   • Develop and update safety plans in collaboration with clients.

   • Coordinate with emergency services when necessary.

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