External-Facing QA Tester Dealer Feedback Validation Analyst

Job Title: - External-Facing QA Tester / Dealer Feedback Validation Analyst

Location: - Chicago IL (Onsite / Hybrid)

Duration: - 1 Year

Description:

Role Summary:

The tester will participate in dealer feedback meetings validate whether the feedback represents a true system gap defect process issue training need usability concern or enhancement and help refine the feedback into clear prioritized testable items that can be fed into the teams upcoming sprint.

Roles and Responsibilities:

• Participate in dealer feedback meetings and support Business in capturing dealer concerns pain points and enhancement requests.
• Analyze dealer feedback to determine whether it is a true functional gap defect configuration issue usability issue process/training issue or enhancement request.
• Review feedback against current system functionality business process user stories and expected application behavior.
• Refine high-level or unclear dealer feedback into clear actionable requirements user stories acceptance criteria and testable scenarios.
• Document expected behavior actual behavior business impact severity priority screenshots examples and supporting test data where required.
• Work with Product Owners Business Analysts QA Leads and development teams to support backlog refinement and sprint prioritization.
• Identify regression impact and create or update test scenarios/test cases for validated gaps or approved enhancements.
• Support testing of accepted sprint items including functional validation regression testing defect retesting and UAT support as needed.
• Ensure dealer feedback is traceable from intake through validation prioritization development testing and closure.
• Communicate status risks blockers and clarification needs clearly to the project team.

Experience Required:

• 8 10 years of software QA/testing experience.
• 3 5 years of experience working with business users dealers customers product owners or external stakeholders.
• Strong experience in requirement analysis test scenario creation test case design defect validation and regression testing.
• Experience working in Agile/Scrum environments including sprint planning backlog grooming user story review and acceptance criteria validation.
• Ability to distinguish between defects functional gaps enhancements usability issues configuration issues and training/process gaps.
• Strong communication documentation analytical and stakeholder management skills.
• Experience with customer-facing or dealer-facing applications is highly preferred.
• Automotive dealer portal sales service warranty parts or aftermarket application experience would be an added advantage.
• Ability to work onsite at Chicago 4 days per week is mandatory.