SDM

Trigent Software Private Limited

Job Location:

Pune - India

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Provide first-level technical support for desktops laptops printers and peripherals
Respond to service desk tickets emails and calls in a timely manner
Troubleshoot hardware software and network-related issues
Install configure and maintain operating systems (Windows macOS etc.)
Manage user accounts permissions and access (Active Directory Office 365)
Support remote users using remote desktop tools
Maintain IT assets and inventory records
Perform system upgrades patches and routine maintenance
Document incidents solutions and processes in the ticketing system
Escalate complex issues to higher-level support teams when required

Key Responsibilities Provide first-level technical support for desktops laptops printers and peripherals Respond to service desk tickets emails and calls in a timely manner Troubleshoot hardware software and network-related issues Install configure and maintain operating systems (Windows macOS etc....