UIUX Analyst

Role: UI/UX Analyst

Location: Mississauga ON

Contract

Key Responsibilities

• Design user-centric experience journeys wireframes and interactive prototypes for Salesforce applications (Lightning Experience custom objects flows and pages).
• Support the team with the development of prototypes to validate concepts and ensure alignment with scope business requirements and Salesforce platform standards.
• Collaborate closely with Business Analysts Salesforce development teams and stakeholders to deliver seamless efficient and scalable digital experiences.
• Conduct UX research specific to Salesforce users including interviews usability testing journey mapping and heuristic evaluations.
• Analyze user behavior workflows and CRM interaction data to identify pain points and UX improvement opportunities.
• Translate business and functional requirements into Salesforce-optimized UX designs including:

• Lightning App pages
• Record pages
• Console experiences
• Salesforce Flows and guided screens

• Ensure UI/UX designs align with Salesforce Lightning Design System (SLDS) and accessibility standards (WCAG).
• Review and evaluate existing Salesforce UI configurations for usability efficiency and consistency.
• Partner with developers during build and UAT phases to validate design integrity and usability.
• Document UX standards design patterns and best practices for Salesforce implementations.
• Support usability testing A/B testing and post release UX evaluations within Salesforce environments.

Required Skills & Competencies

Salesforce UX & Platform Skills

• Strong experience designing UX for Salesforce Lightning Experience.
• Working knowledge of Salesforce Lightning Design System (SLDS).
• Understanding of Salesforce architecture including objects flows validation rules and role-based access.
• Experience designing for Sales Cloud Service Cloud or custom Salesforce implementations.

UX & Research Skills

• Solid grounding in UX principles human-centered design and usability heuristics.
• Experience conducting UX research and usability testing for enterprise or CRM applications.
• Ability to convert research insights into actionable Salesforce design improvements.

Design & Prototyping Tools

• Proficiency in Figma Adobe XD Sketch Axure or similar tools.
• Experience creating low- and high-fidelity wireframes and clickable prototypes.
• Familiarity with prototyping Salesforce-specific experiences is a plus.

Analytical & Technical Skills

• Experience using analytics and feedback tools (e.g. Salesforce reports Hotjar Google Analytics).
• Ability to interpret CRM usage data and workflow efficiency metrics.
• Basic understanding of HTML CSS and Lightning Web Components (LWC) is an advantage.