27737 Amit Sr. Support Analyst Lead L2 (2.1-5 years) Mumbai

Job Title: Production Support Analyst

Department: CIB GM APS

About Business line/Function: The core remit of CIB production global markets APS is to support technically and functionally front to back-office systems to ensure operational users stability. The Application Support teams provide 24/7 support to users/clients located across the Globe (Paris New York London Genève Milan Hong-Kong Tokyo) and the APS themselves are located across several sites (Mumbai Chennai Paris New York)

Position Purpose: The role is within AP eTrading Application Production group responsible globally for technical support and project deliveries. The Production Engineer will be part of a multi-disciplined providing support to the production elements of the Electronic Trading applications. The role is centred on application production and requires a wide range of technical skills.

Systems are complex so as part of support activities the range of technical skills involved is wide. All team members are expected to quickly develop or already have a good understanding of eTrading systems. Each engineer in the team has applications and technologies allocated to them and they are expected to be or quickly become experts in these areas. Areas include but not limited to: In-house pricing application for FX products algorithmic trading components STP monitoring alerting connectivity and server build. Out of hours work is regularly required particularly at weekends. The team also provides on-call support.

Responsibilities

Direct Responsibilities

• Responsible for efficient resolution of issues to minimize impact to clients and internal users including liaising team members management vendors other internal IT teams.

• Perform activities related to implementation and rollout for upgrades of existing services.

• Pro-actively monitor manage and improve availability and performance of the production environments (from presentation and application layers to middleware and databases)

• Provide main coverage in the “Follow the Sun” support model: perform regular checks and handover to other support teams in Singapore and New York.

• Pro-actively manage the capacity of production applications

• Plan and implement application releases load tests and configuration changes

• Customize production tools (monitoring batch scheduling backups etc.)

• Provide feedback and propose solutions to management on performance capacity

Contributing Responsibilities

1. Platform Stability & Monitoring

• Monitor and maintain the derivatives execution platform ensuring high availability and performance.

• Conduct incident management problem resolution and change management to minimize disruptions.

• Proactively identify and resolve technical issues to ensure smooth business operations.

2. Technical Support & Collaboration

• Serve as the main point of contact for the Development team troubleshooting issues and coordinating fixes.

• Work closely with business analysts architects and infrastructure teams to design deploy and enhance systems.

• Implement upgrades patches and new functionalities while ensuring minimal impact on users.

3. Documentation & Knowledge Sharing

• Maintain and update technical documentation for processes configurations and troubleshooting guides.

• Share best practices and knowledge with the global support team to improve efficiency.

Technical & Behavioral Competencies

• System administration – Strong knowledge on Linux/Unix systems with ability to tune

• Operating systems for optimum performance. Good knowledge on windows

• Strong all-around IT background & proven experience in electronic trading markets on similar environments.

• Scripting (Python PERL Shell SQL....) & development skills for administration monitoring and support tools.

• Databases – exposure to or skills in SQL Server and Oracle

• ECN connectivity

• Good network and firewall infrastructure understanding.

• Good understanding of multicast messaging (ideally in a Tibco Rendezvous environment).

• Ability to analyze network captures

• Knowledge of Capital Markets business and environments is essential

• DEVOPS tools like Ansible Jenkins Bitbucket Teamcity Artifactory etc.

• Experience on Tools like Geneos Dynatrace Bladelogic Autosys CFT MQ SFTP Splunk Graphana etc.

Specific Qualifications:

Graduate degree in Engineering Computer/IT.

• 3-5 years of experience in Application production support.

• Monitoring & automation experience with hands-on DEVOPS tools

• Knowledge on banking application will be preferable.

Skills Referential (Required knowledge skills and abilities)

Technical Skills:

• System administration – Strong knowledge on Linux/Unix systems with ability to tune

• DEVOPS tools like Ansible Jenkins Bitbucket Teamcity Artifactory etc

• Experience on Tools like Geneos Dynatrace Bladelogic Autosys CFT MQ SFTP Splunk Grafana.

• Good network and firewall infrastructure understanding

• Knowledge of Capital Markets business will be added advantage.

Behavioral Skills:

• Communication

• Analytical Ability

• Team Player

• Problem solving

• Result driven

Education Level: Bachelor Degree or equivalent

Location: Mumbai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185000 employees including more than 145000 in Europe. The Group has key positions in its three main fields of activity: Commercial Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings investment and protection solutions; and Corporate & Institutional Banking focused on corporate and institutional clients. Based on its strong diversified and integrated model the Group helps all its clients (individuals community associations entrepreneurs SMEs corporates and institutional clients) to realize their projects through solutions spanning financing investment savings and protection Europe BNP Paribas has four domestic markets: Belgium France Italy and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries Turkey and Eastern Europe. As a key player in international banking the Group has leading platforms and business lines in Europe a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities enabling it to contribute to the construction of a sustainable future while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005 BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA European Union’s leading bank with an international reach. With delivery centers located in Bengaluru Chennai and Mumbai we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth we are harnessing the potential of over 10000 employees to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants irrespective of but not limited to their gender gender identity sex sexual orientation ethnicity race colour national origin age religion social status mental or physical disabilities veteran status etc. As a global Bank we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.