Enablement and SI Senior Analyst

Job description: Enablement & Service Improvement Senior Analyst

Position Summary:

• This position is responsible for supporting the Global TI&A intake and triage processes monitoring and tracking the
• portfolio of change requests (CRs) and projects and ensuring effective reporting and issue resolution. The
• Enablement senior analyst also plays a vital role in change management driving and coordinating TI&A communications managing the Community of Practice (CoP) and assisting with hiring and onboarding activities.

Essential Functions of the Job:

• Assist in the intake and triage processes for Global TI&A requests ensuring that all inquiries and requests are logged prioritized and addressed in a timely manner.
• Collaborate with stakeholders to clarify requirements and facilitate effective communication throughout the intake process.
• Monitor and track the portfolio of change requests (CRs) and projects ensuring that progress is reported accurately and that any issues are resolved promptly.
• Provide regular updates to the Enablement and Service Improvement Lead on the status of projects and any potential roadblocks.
• Support change management initiatives within the TI&A team assisting in the development and implementation of strategies to manage transitions effectively.
• Collaborate with team members to ensure that changes are communicated clearly and that stakeholders are engaged throughout the process.
• Drive and coordinate TI&A communications including the creation and distribution of newsletters and other
• informational materials to keep stakeholders informed of updates and initiatives.
• Ensure that communications are clear engaging and aligned with organizational goals.
• Manage the Community of Practice (CoP) by creating presentation decks facilitating meetings and following up on action items to ensure accountability and progress.
• Foster collaboration and knowledge sharing among CoP members to enhance the effectiveness of the TI&A team.
• Prepare and maintain reports on the volume of work and overall health of the TI&A team providing insights to
• support decision-making and resource allocation.
• Analyze data to identify trends and areas for improvement in operational processes.
• Assist in the hiring and onboarding processes for new team members ensuring a smooth transition and
• integration into the TI&A team.
• Collaborate with TA2 and leadership to identify staffing needs and facilitate recruitment efforts.

Analytical/Decision Making Responsibilities:

• Analyze the status and progress of the portfolio of Change Requests (CRs) and projects identifying potential
• bottlenecks or issues and making recommendations for resolution to ensure timely delivery.
• Prepare and analyze reports on the volume of work and overall health of the TI&A team using data to inform decision-making and identify areas for operational improvement.
• Evaluate the impact of proposed changes on existing processes and workflows providing insights and
• recommendations to support effective change management and minimize disruption
• Assess the effectiveness of TI&A communications including newsletters and updates to ensure that information is clear relevant and reaches the intended audience making adjustments as necessary based on feedback.

Knowledge and Skills Requirements:

• Strong analytical abilities to assess project statuses interpret data and derive actionable insights that support
• decision-making and operational improvements.
• Familiarity with project management principles and methodologies to effectively monitor and track the
• portfolio of Change Requests (CRs) and projects.
• Excellent verbal and written communication skills to create clear and engaging newsletters reports and
• presentations as well as to facilitate effective stakeholder engagement.
• Knowledge of change management processes and best practices to support the implementation of new
• initiatives and ensure smooth transitions.
• Proficiency in data analysis tools and reporting software
• Strong interpersonal skills to work collaboratively with team members and stakeholders fostering a positive and productive work environment.
• Excellent organizational abilities to manage multiple tasks and priorities effectively ensuring timely completion of projects and initiatives.
• Ability to adapt to changing circumstances and priorities demonstrating flexibility in response to evolving
• team needs and organizational goals.

Supervision Responsibilities:

Job description: Enablement & Service Improvement Senior Analyst

Collaborate with extended teams to ensure effective execution of technology implementation drive quality and performance standards

Responsible for managing an Enablement analyst.

Other Requirements:

Due to global nature of the role; travel and willingness to work alternative hours will be required

Due to global nature of the role; English language skills - excellent written and verbal communication will be required

Job Requirements:

Education:

• Educated to degree level
• Higher professional or masters qualification is preferred not required

Certification Requirements:

Higher professional or masters qualification in a related discipline is preferred not required

Active membership in related professional bodies or industry groups is preferred not required

Experience:

• Experience in delivering functional reporting solutions for business
• Experience on supporting reporting capabilities and its implementation (SAP Oracle SuccessFactors custom
• solutions) in a relevant industry or consulting environment
• Experience of having worked on reporting and analytics solutions and its delivery
• Demonstrable experience of collaborating with talent colleagues to understand needs/requirements and of
• underlying reporting and data governance processes & systems
• Experience of participating in global dispersed teams to enhance services processes and standards
• Demonstrable experience of working in fast-paced ambiguous stressful environments to deliver required results
• Demonstrable experience of working with third party vendors / external system implementors to deliver reporting solutions
• Demonstrable experience of anticipating issues and challenges and proactively working to navigate challenges
• Experience of conducting internal and external research and analysis providing best practices and insights to drive improvements
• Demonstrable experience of having worked in a collaborative environment or provide SMR advice to achieve successful change outcomes