Customer Service Agent

Want to build a brighter bolder future and cultivate your career Join Ecolabs team and help create a world in which we all thrive.

Ecolab is seeking a Customer Service Agent to join our team in (Karachi). As a Customer Service Agent youll handle customer inquiries support multiple divisions and use your expertise to ensure every interaction reflects Ecolabs commitment to service the absence of a supervisor youll step in to provide direction and maintain service continuity.

How Youll Make an Impact:

• Respond to 80120 inbound calls daily from sales management corporate account managers field sales and customers

• Provide support across multiple divisions and business units

• Maintain and update customer data in Order Entry Order Processing and CAS systems

• Communicate with customers sales and marketing to clarify programs pricing billing and delivery questions

• Authorize returns waive fees or adjust pricing within established guidelines to ensure customer satisfaction

• Escalate complex issues to appropriate internal teams and help determine message urgency

• Collaborate cross-functionally to ensure customer needs are met efficiently and effectively

Minimum Qualifications:

• Bachelors or equivalent

• One years of customer service sales or administrative experience

• Experience using Microsoft Office Suite software (Excel Word Access and Outlook

• No immigration sponsorship available for this role

Preferred Qualifications:

• Bachelors degree

• Experience using customer service software

• Strong oral and written communication skills

• Experience working independently in a multi-division fast-paced environment

• Experience with Microsoft Office Suite software (Excel Work Access and Outlook)

• Experience resolving problems independently and acting in a timely manner

• Attention to detail

• Excellent organizational and time management skills

• Experience making sounds decisions with customer and business interests in mind

• Fluent in

About Ecolab:

At Ecolab we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation our 48000 associates help deliver comprehensive science-based solutions data-driven insights and world-class service to advance food safety maintain clean and safe environments and optimize water and energy use and improve operational efficiencies and sustainability for customers in the food healthcare life sciences hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginners mindset continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.