Service Associate Food & Beverage (WaiterWaitress)

Our Vision: To be the best-loved hospitality group pioneering new horizons and setting new benchmarks.

Shangri-La Tanjung Aru Kota Kinabalu Sabah Malaysia is located just 10 minutes away from the city of Kota Kinabalu Sabah Malaysia. Its a luxurious tranquil retreat that provides the setting for an amazing tropical gateway. The 498 rooms resort consist of 6 locals favourite Kota Kinabalu restaurants and bars with spectacular Sabah Golden Sunset atSunset Bar and Coco-Joes Bar & Grill. Owned and operated by the resort a private jetty for islands transfer to Tunku Abdul Rahman Marine Park to experience an amazing snorkelling with tropical fish and corals. Our Chi The Spa renowned as a picturesque spa in Kota Kinabalu that offers treatments based on a traditional Asian healing philosophies located on the resorts private spa island.

Joy binds us together - through our Asian art of hosting shared growth and the opportunity to create a positive impact as part of our global family. Let your joy flourish with us and make your Shangri-La come true. We warmly welcome talented individuals to become part of the Shangri-La Tanjung Aru Kota Kinabalu family.

We are looking for Service Associate Food & Beverage (Waiter / Waitress)

Job Summary:

To provide exceptional personalized dining experiences to guests in line with 5-star service standards. The Waiter/Waitress is responsible for delivering attentive and efficient service ensuring guest satisfaction and supporting smooth restaurant operations.

Key Responsibilities:

• Guest Service Excellence To deliver warm professional and courteous service always with the ability of handling guest inquiries feedback and complaints promptly and tactfully.
• Operational Duties To perform restaurant operations effectively while delivering excellent guest satisfaction throughout the dining experience.
• Communication To interact effectively with guests and team members to deliver excellent service.
• Quality & Hygiene To ensure cleanliness and hygiene standards are always maintained. Strictly follow food safety and sanitation guidelines.
• Upselling & Revenue To promote menu items daily specials and beverages to maximize revenue. Upsell premium items in a subtle and professional manner.

Requirements:

• Minimum SPM or equivalent; Certificate / Diploma in Hospitality preferred.
• At least 12 years of experience in a restaurant or 5-star hotel environment.
• Fluent in Mandarin and English (spoken and written); additional languages are an advantage.
• Strong interpersonal and communication skills.
• Well-groomed with a professional appearance.
• Ability to work flexible shifts including weekends and public holidays.
• Positive attitude team player and customer-oriented mindset.

If you are enthusiastic to be part of our family please send your application with CV and relevant documents by 31 May 2026.

Only shortlisted candidates will be contacted for interview & selection