3rd Level Support Engineer

Are you ready to take your technical expertise to the next level at a place where YOU matter We are seeking an experienced Technical Support Engineer to join our dynamic this role you will be responsible for providing exceptional 3rd level support to our valued customers ensuring a smooth and efficient experience.

A job that matters: your tasks

• Handling Support Requests: Respond promptly to fault reports and technical inquiries prioritizing them based on urgency. Analyze and diagnose issues working independently to develop solutions and workarounds as well as collaborating with cross-functional teams.
• Technical Expertise: Utilize your knowledge of operating systems servers complex software systems web applications database applications network technology and access control systems to troubleshoot and resolve issues.
• Customer Focus: Maintain excellent communication with customers providing technical advice on installation configuration and system inquiries.
• Documentation: Accurately record and categorize fault reports in the ticket system. Create knowledge articles and FAQs to assist both customers and internal teams. Test workarounds and software patches.
• Support and Testing: Provide support for field- and pilot tests assisting in the evaluation of new solutions.

An experience that matters: your skills

• Experience: Minimum 5 years of professional experience in technical support (2nd/3rd level) of complex software and hardware systems OR as a service engineer with field experience in installation configuration and operation of software and hardware systems.
• Education: Very good professional training in the field of computer science electrical engineering or communications engineering.
• Technical Background: Proficiency in Windows databases network technology web and distributed software systems (infrastructure HW SW cloud). Knowledge of mechatronics and electronics is a plus.
• Interpersonal Skills: Excellent communication skills. Ability to work collaboratively with cross-functional teams and interface effectively with customers. A customer-focused mindset with a commitment to providing top-notch support and service. Strong analytical and problem-solving skills. Logical and networked thinking with a structured working style. Self-starter with a hands-on mentality and the ability to work independently.

A workplace that matters: Our offering

• Best opportunities in a globally operating company valuing diversity inclusion sustainability and mutual trust
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• 102.26 EUR Food vouchers
• Public transportation card
• Multisport / Coolfit card
• Opportunity for flexibility with a hybrid working model
• Employee Assistance Program (Mental Health Legal & Financial Counselling)
• Language training opportunity
• Brand new modern office premises in a class A Business building
• Employee referral program
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15000 LinkedIn Learning courses to assist in your development