AVP, Production Support Engineer, Technology Group

Location:Singapore

Job Function:Technology Group

Job Type:Permanent

Req ID:17141

GIC is one of the worlds largest sovereign wealth funds. With over 2000 employees across 11 locations around the world we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the worlds industry leaders. As a leading global long-term investor we Work at the Point of Impact for Singapores financial future and the communities we invest in worldwide.

Technology Group
We experiment design and lead a 247 global business where we support core capabilities in asset management trading investment operations and risk management. We deliver secure reliable and integrated solutions and provide insights on new and emerging technologies.

Investment Technology
The Investment Technology group builds and enhances technology that supports the firms end-to-end investment lifecycle. It brings together capabilities across analytics deal workflow trading execution and operations to enable consistent efficient and data-driven investment processes. Through modern scalable and secure platforms the group empowers investment teams with integrated tools that drive insight automation and operational excellence across all asset classes.

What impact can you make in this role
You will be empowered to be at the top of your game by providing strategic partnership and innovative technology solutions that supports GICs vision of being a tech-driven global long-term investment firm.

What will you do as a Production Support Engineer

• Provide support for follow-the-sun L1 and L2 Production Support Model for Front Office applications and platforms that perform the following functions: (1) Portfolio Management (2) Order and Execution Management (3) Trading Lifecycle (4) Investment workflows and (5) Research and Analytics

• Production Monitoring:Be accountable for the production environments health and performance using monitoring tools and dashboards.

• Incident Management:Respond to and manage production incidents and ensure minimal impact on business operations. Document incidents and follow up on resolutions.

• Change Management:Review and execute system upgrades and deployments and ensure minimal risk and disruption to production services.

• User Support: Provide support to end-users and stakeholders address queries and issues related to production services.

• Vendor Engagement: Collaborate with support personnel of Solution Providers to troubleshoot mitigate and resolve issues related to vendor products.

• Issue Investigation:Investigate production issues and engage relevant teams (e.g. infrastructure data engineering application teams) for mitigation and strategic solutions.

• System Resiliency Management:Drive system failover and disaster recovery processes.

• Documentation:Maintain comprehensive documentation of application run books incident resolutions and system configurations.

• Continuous Improvement:Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.

What makes you a successful candidate

• Bachelors degree in computer science Information Technology or equivalent experience

• 6 years of experience in an application support system administration or related role

• Hands on technical skills in the following areas:

  • Hands on experience with monitoring tools (e.g. Datadog Splunk).

  • Familiarity with cloud infrastructure (e.g. AWS Kubernetes)

  • Familiarity with database management systems (e.g. MSSQL PostgreSQL Oracle).

  • Knowledge of operating systems (e.g. Linux Windows).

  • Stellar problem-solving and analytical skills.

  • Strong attention to detail and multitasking prowess.

• Excellent communication and interpersonal skills.

• A team-oriented mindset with a dash of independence.

• Strong experience in at least one of the following domains is preferred.
  • Trading workflow including OMS (e.g. BlackRock Aladdin) and EMS
  • Data analytics and TCA report
• Business Intelligence tools (e.g. Power BI Tableau DataBricks)

Work at the Point of Impact
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious agile and diverse teams - be empowered to push boundaries and pursue innovative ideas share your views and be heard. Be anchored on our PRIME Values: Prudence Respect Integrity Merit and Excellence which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.

Flexibility at GIC
At GIC our offices are vibrant hubs for ideation professional growth and interpersonal connection. At the same time we believe that flexibility allows us to do our best work and be our best selves. Thus our teams come into the office four days per week to harness the benefits of in-person collaboration but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

We are an equal opportunity employer
GIC is an equal opportunity employer and we value diversity. We do not discriminate based on race religion colour national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment.

Learn more about our Technology Group here:
Experience:

IC