Fraud Investigations Specialist

Description

The Fraud Investigation Specialist is responsible for leading and executing complex fraud investigations impacting Purolator with a focus on evidence development case management and investigative outcomes. This role plays a critical function in protecting Purolators financial and operational integrity by identifying fraudulent activity conducting endtoend investigations and supporting enforcement recovery and risk mitigation actions.

The Investigation Specialist serves as a subject matter expert in fraud investigations evidence handling and case resolution partnering closely with Fraud Analytics Fraud Risk & Forensics Asset Protection Claims IT Security Legal and external stakeholders to ensure investigations are thorough defensible and aligned to governance and legal standards.

Responsibilities

Fraud Investigations & Case Management

• Lead complex internal and external fraud investigations across a range of fraud typologies including customer employee claims payment and shipmentrelated fraud.
• Execute investigative activities such as interviews evidence collection and case analysis in compliance with internal policies legal requirements and regulatory standards.
• Develop clear investigative timelines and comprehensive case narratives that document fraud indicators impact findings and conclusions.
• Maintain endtoend ownership of investigations from intake through resolution ensuring timely progression proper documentation and appropriate escalation.
• Receive triage and assess fraud tips alerts and investigative leads from Fraud Analytics and monitoring tools determining investigative scope and next steps.

Evidence Development & Documentation

• Collect analyze and preserve investigative evidence across multiple sources including transactional data customer records claims documentation digital artifacts and systemgenerated outputs.
• Prepare clear defensible investigative summaries and case files suitable for executive review audit legal proceedings or law enforcement referral.
• Ensure all investigative documentation meets governance audit and evidentiary requirements.
• Maintain accurate and complete records within approved case management systems.

Collaboration with Analytics & Forensics

• Partner closely with Fraud Analytics and Fraud Risk & Forensics to leverage analytical insights fraud monitoring outputs and forensic analysis in support of investigations
• Assess and validate analytical findings through investigative techniques contextual review and corroborating evidence.
• Provide structured investigative feedback to support fraud typology refinement detection optimization and broader risk mitigation initiatives.
• Risk Mitigation & Enforcement Support
• Identify control weaknesses behavioral trends and process gaps surfaced through investigative activities.
• Support postincident reviews and rootcause analysis to inform corrective actions and reduce the risk of recurrence.
• Coordinate with Legal Asset Protection and external partners to support recovery efforts enforcement actions and law enforcement referrals as appropriate.

Stakeholder & External Engagement

• Serve as a trusted investigative advisor to internal stakeholders providing clear timely guidance on case status findings and recommended next steps.
• Engage with external parties including law enforcement financial institutions and vendors to support investigative objectives and outcomes.
• Support executive briefings audit requests and governance discussions by articulating investigative activities risks and conclusions clearly and succinctly.

Qualifications

• Postsecondary education in Criminology Criminal Justice Accounting Finance Business Administration or a related field
• Equivalent combination of education and relevant investigative experience will be considered
• 5 years of experience in fraud investigations financial crime asset protection or a related investigative function within a complex enterprise environment
• Proven ability to lead endtoend fraud investigations including evidence collection analysis documentation and resolution
• Experience investigating fraud across multiple domains (e.g. payments claims onboarding account takeover employee fraud shipment abuse)
• Strong experience using case management systems and maintaining auditready investigative files
• Demonstrated ability to collaborate with analytics forensic legal and operational partners
• Experience supporting legal proceedings law enforcement referrals and/or recovery actions
• Ability to clearly present investigative findings to leadership audit and legal audiences

Preferred Qualifications (Assets)

• Professional certification or progress toward certification such as. Certified Fraud Examiner (CFE) Certified Protection Professional (CPP) Certified AntiMoney Laundering Specialist (CAMS)
• Training in interviewing techniques such as Wicklander.
• Experience working with law enforcement or regulatory bodies.
• Exposure to fraud analytics outputs forensic analysis or fraud monitoring tools in support of investigations.

Skills