Information Specialist – Safety Branch (Clerk 3 ADM04)
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Monthly Salary:
Experience Required:
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Job Summary
- Respond to and manage inquiries received through the 1-800 Occupational Health & Safety service line.
- Provide accurate information and guidance to employers stakeholders and members of the public.
- Review prepare and verify documents records and correspondence.
- Maintain and organize departmental files records and databases.
- Assist with inventory tracking and administrative coordination.
- Support the distribution and management of inter-office communications and mail.
- Apply established policies procedures and guidelines while exercising sound judgment when handling exceptions.
- Assist in coordinating daily office operations and administrative activities.
- Prepare reports summaries and other administrative documentation as required.
- Collaborate with internal teams to ensure efficient service delivery and operational effectiveness.
- Grade XI education plus four (4) years of related administrative customer service information services or office support experience or an equivalent combination of education training and experience.
- Strong verbal and written communication skills.
- Excellent customer service and stakeholder engagement abilities.
- Proven ability to exercise judgment and make decisions within established guidelines.
- Experience managing multiple priorities in a fast-paced environment.
- Strong organizational and record-management skills.
- Proficiency with Microsoft Office applications including Word Excel Outlook and related office software.
- Experience working in a government regulatory safety or public service environment.
- Knowledge of Occupational Health & Safety programs policies or legislation.
- Experience handling high-volume inquiries through phone and email channels.
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Required Skills:
Key Responsibilities Respond to and manage inquiries received through the 1-800 Occupational Health & Safety service line. Provide accurate information and guidance to employers stakeholders and members of the public. Review prepare and verify documents records and correspondence. Maintain and organize departmental files records and databases. Assist with inventory tracking and administrative coordination. Support the distribution and management of inter-office communications and mail. Apply established policies procedures and guidelines while exercising sound judgment when handling exceptions. Assist in coordinating daily office operations and administrative activities. Prepare reports summaries and other administrative documentation as required. Collaborate with internal teams to ensure efficient service delivery and operational effectiveness.
Required Education:
Required QualificationsGrade XI education plus four (4) years of related administrative customer service information services or office support experience or an equivalent combination of education training and verbal and written communication customer service and stakeholder engagement ability to exercise judgment and make decisions within established managing multiple priorities in a fast-paced environment.
