Manager, Lobby Lounge

At ShangriLa Singapore we are a heartwarming family. We share something powerful our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat everyone with honour as kin as family. We strive to be the preferred employer by providing great benefits a tranquil and sincere working environment worklife balance and recognition for your efforts.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt ShangriLa Singapore is a sophisticated urban retreat for business and leisure travellers. Our 792 luxurious guestrooms and suites span across three distinct wings including familythemed rooms supported by dedicated familyfocused amenities.

We are looking for a Manager Lobby Loungeto join our team!

Job Responsibilities

• Oversee daily Lobby Lounge operations ensuring smooth service delivery and exceptional guest experience
• Maintain thorough knowledge of food beverage menu offerings and service standards including seasonal changes
• Ensure full compliance with SFSMS hygiene food safety and Fire & Life Safety standards
• Conduct regular front and backofhouse inspections to monitor service quality cleanliness setup and maintenance
• Build strong guest relationships actively gather feedback and handle guest complaints professionally and tactfully
• Support marketing initiatives through market surveys trend analysis and implementation of strategies to grow market share
• Manage and motivate the team through recruitment rostering training performance management and disciplinary actions when required
• Ensure team members are equipped with proper tools training and a safe productive working environment
• Monitor inventory requisitions breakage and operational costs with strong costcontrol measures
• Assist F&B leadership with budgeting forecasting CAPEX planning and P&L management
• Maintain accurate administrative records outlet reports SOPs logbooks and guest feedback systems while supporting special projects as assigned

Job Requirements

• Diploma or Degree in Hospitality Management or a related discipline
• Minimum 8 years of Food & Beverage experience with at least 4 years in a supervisory or managerial role
• Strong leadership skills with the ability to motivate coach and develop teams
• Excellent guest service mindset with strong communication and problemsolving skills
• Financial and operational acumen with experience in inventory budgeting and cost control
• Ability to work flexible shifts including weekends and public holidays