MSPhysician Practice Rep III

Tallahassee Memorial Healthcare (TMH) is a private nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6000 colleagues who reflect the diversity of our community.

TMH is the regions healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the regions only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer heart and vascular orthopedic & surgery programs in the Panhandle.

Our system also includes a psychiatric hospital multiple specialty care centers six residency programs and more than 50 affiliated physician practices.

Position Summary
The Surgery Scheduler & Referral Coordinator is responsible for coordinating surgical cases and managing referral workflows for cardiothoracic surgeons. This role ensures timely scheduling accurate documentation insurance authorization and seamless communication between patients providers hospitals and referring practices.

Key Responsibilities

• Schedule surgical procedures and coordinate operating room availability and pre-operative requirements
• Process and manage incoming referrals ensuring complete documentation and timely patient access
• Schedule patient consultations testing and procedures
• Obtain and track insurance authorizations for referrals and surgeries
• Communicate with patients referring provider offices Primary Care Physicians Insurance companies surgeons APPs and hospital departments
• Maintain accurate records and tracking in Epic EMR Microsoft Excel and Microsoft Outlook
• Ensure compliance with payer hospital and practice policies

Qualifications

• High school diploma or equivalent
• 12 years of experience in medical or surgical scheduling referrals and/or care coordination
• Strong knowledge of medical terminology and insurance authorization processes
• Strong computer skills; Epic experience preferred
• Experience in a surgical specialty preferably cardiothoracic preferred

Skills

• Excellent communication and organizational skills
• Ability to manage high volumes in a fast-paced environment
• Strong attention to detail and professionalism
• Patient-centered customer service approach