Job Description

Job Title: Commercial Insurance Account Manager

Job Summary

Seeking an experiencedCommercial Insurance Account Managerto join the team. This role involves working closely with clients and internal teams to deliver exceptional insurance solutions tailored to clients diverse business needs. Acting as the primary point of contact for a portfolio of clients this position involves managing insurance policies and providing guidance on coverage claims and renewals. The role is ideal for a detail-oriented individual with excellent communication skills and a commitment to delivering outstanding customer service.

Responsibilities

• Build and maintain strong client relationships by understanding their unique insurance needs and business goals.
• Provide support for commercial insurance clients by answering questions resolving concerns and facilitating policy changes.
• Coordinate and manage the renewal process including preparing and presenting renewal proposals.
• Assess and analyze current insurance coverage identify gaps and recommend tailored solutions.
• Act as a liaison between clients and insurance carriers advocating for clients during negotiations and claims processes.
• Prepare and deliver accurate documentation including policy summaries endorsements and certificates of insurance.
• Maintain accurate client records in the agency management system to ensure compliance with company standards and regulatory requirements.
• Stay informed on industry trends market updates and compliance changes to provide recommendations to clients.
• Collaborate with internal teams including sales underwriting and claims departments to deliver seamless service to clients.

Qualifications/Requirements

• Bachelors degree in Business Administration Risk Management Insurance or a related field (preferred); equivalent work experience considered.
• Minimum of 2-3 years of experience in commercial insurance account management customer service or a related role.
• Active Property and Casualty Insurance License or ability to obtain within a defined timeframe.
• Strong knowledge of commercial insurance products coverages and industry best practices.
• Exceptional communication negotiation and relationship-building skills.
• Detail-oriented with excellent organizational and time-management abilities.
• Proficiency in using insurance management software and Microsoft Office Suite (Word Excel Outlook and PowerPoint).
• Ability to multitask and work effectively in a fast-paced team-oriented environment.
• A proactive approach to problem-solving with a commitment to customer satisfaction.

Benefits

• Opportunities for professional growth and career development through mentorship and training programs.
• Comprehensive benefits package including competitive salary medical/dental/vision coverage retirement plans and paid time off.
• Meaningful work that enables businesses to protect their assets and achieve their goals.

Disclaimer: Please note that this job description may not cover all duties responsibilities or aspects of the role and it is subject to modification at the employers discretion.

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