SAP Application Service Management Lead

The Management Specialist SAP S/4HANA is responsible for the operational support service delivery and continuous improvement of material management processes within the SAP S/4HANA environment. The specialist we are seeking is an experienced SAP Production Support Analyst with a strong background in business processes within MRP Plan Production and Scheduling MIM . The ideal candidate will be responsible for providing end-to-end production support resolving incidents and enhancing system performance while working closely with business stakeholders to ensure smooth supply chain operations.

This role is critical to maintaining the reliability of our SAP MMP ecosystem which directly impacts core business operations such as Planning/Scheduling Production Planning and Inventory .

Key Responsibilities:

• Serve as the primary point of contact for Incident Management Request Management Problem Management and Event management Operational Metrics and Knowledge Management for Material Management functions

• Develop and implement processes aligned with enterprise processes for incident/problem management support knowledge management metrics reporting and business continuity plans

• Support ad-hoc governance related to internal/external audits associated with ongoing MMP production support by way of executing available reports or reporting status on incidents or problem tickets

• Demonstrate strong problem-solving skills and provide production support to business with primary focus oriented towards ensuring business continuity enabling efficient solutions providing utmost customer satisfaction and meeting SLAs

• Develop and update plans to monitor the system and scheduled jobs and collaborate with technical and functional teams to plan for and implement alerting in the system for breaches

• Monitor and support key business processes and Coordinate root cause analysis for system or process failures and implement corrective/preventive actions.

• Support configuration and enhancement activities within SAP S/4HANA (e.g. Management Bill of Material (BOM) Bill of Process (BOP) Material Requirements Planning (MRP) Manage Inventory Manage Receiving Supplier Releases and material master data) and ensure proper documentation and testing of changes.

• Continuously improve the performance of the L2 team thru efficiencies and automations where applicable. Review and adapt industry trends to standardize processes and tools used for L2 support

• Collaborate with other Product teams across the program to align with ITSM process stakeholder management cross-team collaboration and synchronization of effort to drive L2 support

• Measure and report appropriate performance metrics for incident management including MTTx and SLA metrics

• Support Hyper care audits compliance requirements and system controls related to MMP operations.

Qualifications:

• 12 years of overall IT experience and a minimum

• 5 years of relevant SAP production support experience specifically in managing SAP S4 HANA projects.

• 3 years of experience in managing diversified teams working across the globe with Onsite and Offshore model.

• Knowledge of production support industry trends their impact on business strategies and SAPs strategy and service delivery management.

• Good understanding of SAP Planning/Scheduling Production Planning and Inventory functional and/or technical SAP application knowledge with strong business acumen.

• Strong acumen to understand the business needs and ability to manage services in a very dynamic environment

• Experience with ITSM tools such as ServiceNow or equivalent.

Preferred Skills:

• Experience with S/4HANA migration or transformation projects.

• Understanding of ABAP debugging and enhancements.

• Experience with integration technologies (IDocs APIs EDI).

• Exposure to automation tools and reporting platforms

• Ability to perform under pressure in a production support environment