Referral Support Specialist III

Job Functions Duties Responsibilities and Position Qualifications:

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Position Summary:

Responsible for delivering high quality service on every entry of referral laboratory test results into the Laboratory Information System (LIS) ensures timely communication to other supporting departments and healthcare providers and acts as a resource to the Referral Support team.

Principle Responsibilities:

Utilizes technical skills and abilities to provide accurate responses and entry of results

• Ability to de-escalate challenging situations independently
• Acts as a source of information support and assistance to Referral Processing team
• Assists with audits and special projects as needed
• Provides assistance and support to all team members

Utilizes job knowledge judgment and problem solving skills to ensure quality of work.

• Provides accurate and timely information to supporting CPL departments patients and clients
• Investigates pending results on a structured and regular schedule which may include interacting with reference laboratory staff and/or using the applicable reference laboratory electronic established systems
• Be a resource for others who require assistance and training
• Follows all departmental policies and procedures related to data and test information
• Demonstrates efficiency by performing procedures rapidly and determining priority
• Able to adapt to changing work environments and schedule changes to meet the needs of the department and company
• Works with Customer Service team to provide accurate tests and specimen information

Utilizes personal and professional skills to promote successful relationships with management co-workers and clients

• Maintains and supports a service oriented relationship with customers and co- workers
• Respects and maintains the confidentiality of information relative to clients and patients
• Strives to maintain a positive and harmonious work environment
• Follows all company policies and procedures for example but not limited to safety attendance punctuality and confidentiality

Scope:

• Promotes quality relations and creates a supportive climate by serving as a role model.
• Respects and maintains the confidentiality of information relative to the laboratory.
• Adheres to and enforces prescribed laboratory safety policies and regulations.
• Works independently with minimal direction.
• Functions as a liaison between the department and other reference laboratories.

Education and Experience:

• Preferred: Associate or Bachelor degree in Clinical Laboratory Science
• 1 - 2 years of lab experience
• At least 1 year of lab leadership experience.

Skills:

Scheduled Weekly Hours:

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Company:

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race color sex religion age national origin disability genetics veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.