End User Services Engineer

About EG

Engineers Gate (EG) is a leading investment manager founded in 2014 as a quantitative computer-driven trading firm. Today EGoperatesas a diversified multi-strategy investment platform that combines systematic research with selective discretionary approaches.

EGs multi-manager platform allows independent investment teams to pursue distinct strategies whilebenefitingfrom shared infrastructure risk management and operational support. The firms collaborative groups of researchers engineers and investment professionals deploy sophisticated statistical models proprietary technology and a centralized data platform to isolate and solve challenging problem sets in the global financial markets.

About The Role

We are seeking anEnd User Services Engineerto joinourInformation this role youwill bepart of a global team responsible for ensuring reliable secure and high-performance technology operations across all business units. This role requires hands-on end-user support proactive issue resolution and ownership of IT systems that enable productivity at scale. You will support traders executives and research staff in a fast-paced mission-critical environment.

The ideal candidate will havecombineddeep technical knowledge with outstanding communication and problem-solving skills consistently delivering white glove service while improving systems and role is ideal for an engineer who thrives on solving complex problems valuesprecisionand responsiveness and wants to make a direct impact on mission-critical operations within a high-performance environment.

Key Responsibilities

• Deliver high-quality technical support to users across Windows macOS and mobile platforms (iOS).
• Provide prompt troubleshooting and resolution of hardware software network and market data issues.
• Manage user onboarding/offboarding permissions and account administration.
• Support audio/visual systems and conferencing technologies (Zoom Teams Cisco).
• Assistwith mobile device configuration and management through Intune or similar platforms.
• Support virtual desktop infrastructure (VDI) environments to enable secure and flexible remote access.
• Utilize an IT Service Management (ITSM) platform to log track and resolve support requests.
• Document solutions andmaintainIT knowledge bases for recurring issues and procedures.
• Identifyopportunities for automation and workflow improvement to enhance efficiency.
• Provide after-hours and weekend on-call coverage as part of a support rotation.

Qualifications

• 2 years of IT support experience in the financial services industry.
• Bachelors degree in computer science Information Technology or related field.
• Strong troubleshooting communication and prioritization skills.
• Experience supporting enterprise desktop environments including Windows 11 and Office 365.
• Knowledge of identity and access management systems user management and security group administration.
• Experience with endpoint management software deployment concepts and packaging.
• Understanding ofbasic networking concepts (LAN/WAN VPN DNS DHCP).
• Familiarity with cloud-based collaboration platforms (Microsoft 365 SharePoint OneDrive).
• Working knowledge of AV setups and remote conferencing technologies. ()
• Ability to work independently manage priorities andmaintainattention to detail in a fast-paced environment.
• Comfortable interfacing directly with traders executives and analysts to provide professional high-touch support.

What We Value

• Clear communication: You build trust through empathy clarity and accountability.
• Proactive mindset: Youanticipateissues and improve systems before problems arise.
• Ownership: You takeinitiativeand follow through untilissueis resolved.
• Growth orientation: You stay curious learn continuously and adapt quickly to new tools and technologies.