Director, Customer Solutions

DePuy Synthes is recruiting for a(n) Director Customer Solutions; this Hybrid positionwill be in Raynham MA (USA). Alternate Hybrid locations may be considered at Raritan NJ (USA) West Chester PA (USA) Warsaw IN (USA) or Palm Beach Gardens FL (USA).

Johnson & Johnson announced plans to separate our Orthopedics business toestablisha standalone orthopedics companyoperatingasDePuy Synthes. The process of the planned separation isanticipatedto be completed within 18 to24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be regulatory approvals and other customary conditions and approvals. Should you accept this position it isanticipatedthat following conclusion of the transaction you would be an employee of DePuySynthesand your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes atan appropriate timeand subject to any necessary consultation processes.

Job Overview:

The Director Customer Solutions provides strategic leadership for commercial technology solutions that enable customer engagement sales execution and service excellence across DePuy Synthesand reports into the DePuy Synthes Technology organization.This role partners closely with Commercial Sales Marketing Customer Experience and IT leaders to design deliver andoptimizedigital solutions that improve customer outcomes and drive business performance. The role has a meaningful impact on how customers interact with DePuy Synthes by enabling scalable reliable anddatadrivencustomer solutions that support growth and operational efficiency.

Key Responsibilities:

• Lead the strategy roadmap and execution ofcustomerfacingand commercial technology solutions that support sales marketing and customer experience capabilities.

• Partner with Commercial Sales Operations Marketing and Customer Experience stakeholders to translate business needs into scalable technology solutions.

• Oversee the full lifecycle of customer solutions including design implementation integration enhancement and ongoing support.

• Ensure technology solutions are reliable secure compliant and aligned with enterprise architecture and governance standards.

• Lead and develophighperformingteams fostering a culture of accountability innovation and continuous improvement.

• Manage relationships with external vendors and system integrators including budget oversight and performance management.

• Drive standardization and optimization of commercial processes enabled by technology to improve customer and field effectiveness.

• Provideexecutivelevelvisibility into platform performance risks and opportunities throughdatadriveninsights and reporting.

• Lead the application of AI advanced analytics and automation to modernize commercial platforms enhancing customer engagement pricing and revenue optimization anddatadrivendecisionmakingwhile driving scalable and compliant commercial execution across sales marketing and customer operations.

Qualifications:

Education

• Bachelors degree preferably in Information Systems Business Marketing Engineering ora relatedfield.

• Masters degree (MBA or equivalent) preferred.

Experience and Skills

Required:

• 1012 years of progressive experience in commercial technology enterprise applications or customer solutions including senior leadership responsibility.

• Demonstrated experience leadingcustomerfacingor commercial platforms within a complex matrixed organization.

• Provenpeopleleadershipexperience including developing leaders and managingcrossfunctionalteams.

• Strong understanding of commercial processes customer engagement models and digital enablement.

• Experience managing large budgets vendors andmultiyeartechnology roadmaps.

Preferred:

• Experience supporting sales marketing CRM or customer engagement platforms.

• Experience leading digital transformation orlargescalecommercial technology implementations.

• Familiarity with global commercial operations and regional customer requirements.

• Experience working in regulated or highly controlled environments.

• Strong analytical anddatadrivendecisionmakingcapabilities.

• Excellent communication andstakeholderinfluencingskills at the executive level.

Other:

• Language: English.

• Travel: Up to 20% domestic and limited international.

• Certifications: CRM digital or project management certifications (e.g. PMP Agile) preferred.

For more information on how we support the whole health of our employees throughout their wellnesscareerand life journey please visit.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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