Key Responsibilities
Store Performance & P&L Management
- Ensure store readiness each day including opening / closing procedures and floor standards
- Own revenue gross margin and controllable expenses at the store level
- Oversee daily cash reconciliation and ensure audit-ready cash handling practices
- Manage performance against defined KPIs including:
- Sales revenue and sell-through rate
Conversion rate
Average transaction value (ATV)
Units per transaction (UPT)
Inventory turns and shrink
- Take corrective action when performance falls below plan
- Provide regular reporting and performance updates
- Proactively escalate systemic issues impacting performance (inventory gaps process failures system issues)
- Maintain accountability for full store operating rhythm including daily weekly and monthly performance reviews
Execution of Retail & Merchandising Standards
- Implement store layouts and merchandising plans as defined centrally including any location-specific adaptations
- Ensure product presentation and floor sets are maintained to standard
- Monitor execution quality and address gaps immediately
- Provide timely feedback on what is and is not working at the store level
Sales Floor Management
- Lead the sales floor on a daily basis
- Set expectations for customer engagement and sales activity
- Monitor individual and team performance and adjust coverage as needed
- Step in directly to support sales during peak periods
- Coach team members to improve sales performance and customer engagement
Staffing & Team Management
- Hire train and manage store personnel. Another Store Manager Assistant Store Manager Leads and Store personnel Approximately 12 15 personnel.
- Create schedules aligned with traffic patterns and sales goals
- Set performance expectations and hold staff accountable
- Address performance issues promptly
- Maintain a pipeline of qualified candidates to support staffing continuity
Labor Planning & Productivity
- Manage labor as a primary controllable expense including fixed and variable components
- Track labor costs as a percentage of sales sales per labor hour (SPLH)
- Control overtime costs and align staffing levels to traffic and sales demand
Compliance & Risk Management
- Ensure compliance with company policies procedures and applicable legal and regulatory requirements
- Meet safety and security standards
- Timely reporting of incidents
Inventory & Operational Control
- Maintain appropriate in-stock levels on key SKUs to support sales targets
- Provide input on inventory needs based on sales trends and local demand
- Manage receiving transfers and cycle counts
- Minimize shrink and maintain control of high-value inventory
- Ensure POS accuracy and cash handling procedures are followed
In-Store Events & Programming Execution
- Execute events and workshops as directed by central strategy
- Ensure events are properly staffed set up and run efficiently
- Track attendance conversion and sales impact
- Identify operational improvements for future events
Returns Service and Issue Resolution
- Oversee returns exchanges and service workflows
- Handle escalated customer issues
- Approve exceptions within defined guidelines and escalate as required
- Protect margin while maintaining customer satisfaction
- Ensure adherence to company return and warranty policies
Facilities Maintenance
- Accountable for store condition and coordination of maintenance with landlords vendors and internal Facilities Team
- Ensure uptime of fixtures demo units and equipment
Local Market Awareness & Feedback
- Provide structured practical input on:
Customer preferences and buying behavior
Product performance
Competitive activity in the local market
- Participate in pilot programs and special events and report results using established templates
- Escalate operational issues or barriers to execution immediately
Scope Clarification
This role is responsible for execution and performance at the store level. It does not:
- Set retail or merchandising strategy
- Define company-wide standards or KPIs
- Own national or channel-level planning
Required Skills/Education:
- 5-7 years of retail management experience with direct P&L responsibility
- Experience managing inventory staffing and store operations
- Proven ability to drive sales and control expenses
Desired
- Experience in consumer electronics or specialty retail
- Familiarity with cameras or photography products
- Experience in stores that include events or services
Key Competencies
- Financial and operational discipline
- Team management and accountability
- Strong execution against defined standards
- Ability to identify and resolve issues quickly
- Clear concise communication
Success Profile
- Store meets or exceeds sales and margin targets
- Expenses are controlled and staffing is aligned with demand
- Inventory is accurate and well-managed
- Store standards are consistently maintained
- Issues are identified early and resolved without escalation where appropriate
- Feedback provided is practical and improves broader execution
- Events are run per a standardized Event Plan and knowledge gained is used to inform future onsite activations
Salary and Benefits:
- $105000 plus bonus; depending on experience
- Medical Dental Vision
- Life Insurance
- 401k
- Paid Time Off
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