Customer Service Administrator

Accelerate your success at Colliers.

Why Colliers

As one of Canadas leading commercial real estate services firms we are driven by our mission to accelerate success for our people clients and communities.

A career at Colliers gives you the opportunity to make an impact advance your career and collaborate with top-tier talent. Dont just take our word for it weve been recognized as a top employer on a number of prestigious lists including Best Workplaces in Canada Best Workplaces for Women Best Workplaces with Most Trusted Executive Teams among others.

***This is a 6-month contract role for a Customer Service Administrator based in Vancouver BC***

About the role

The primary purpose of the Customer Service Administrator is to revise property and escalation information handle the onboarding/offboarding of employees review after-hours work orders for inconsistencies provide troubleshooting and handle employee vacation set-up in the work order system as well as audits.

Essential Functions and Job Duties

• Set up new hires and deactivate departures

• Set up employee vacations

• Review After-Hours Teams work orders for inconsistencies and report to the Team Lead

• Tenant Portal registration set-up and troubleshooting

• Revise property employee portfolio transitions and movement as needed

• Work order system audits

• Work with Colliers Building Operators and Supervisors to troubleshoot any errors either over the phone or through email and escalate as necessary to the Team Lead

• Liaise with numerous supervisors/managers to accomplish tasks on time

• Assist the Service Centre Team Lead in administration tasks as needed

• Assist and cover Customer Service Specialists on the phones when required

• Provide Uniform Program/Vouchers assistance and other services as required

• Provide Preventive Maintenance set-up assistance and other as required

• Must be flexible with working hours within (M-F) to fit the business needs

• Other duties as required.

What youll bring

• Post-secondary education preferred.

• 1-2 years related work experience in a business or office environment

• Data entry experience is an asset

• Requires an excellent customer service approach to handle daily interactions with both internal staff and external tenants.

• Advanced experience with Microsoft Office

• A basic knowledge and understanding of real estate is desirable.

• Ability to take initiative and deal intuitively with situations work well under pressure and with minimal direction/supervision.

• Active listening/interpersonal skills to determine needs and the best course of action

• Ability to effectively and efficiently multitask; recognize and address important matters promptly.

• Excellent organizational prioritization and proofreading skills.

• Excellent written and oral communication skills; ability to draft edit and format professional emails and documents when required

• Excellent interpersonal skills; ability to handle stressful situations effectively and pleasantly.

• Independent self-starter team player

Pursuant to the laws regarding job postings where the position is located in Colliers is disclosing the following information:

Area/Location Specific: Vancouver BC

Approximate hourly rate for the role: $22.36/hour - $25.64 /hour

Our salary ranges are determined by role level and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all Canada locations. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training.

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What we offer:

Innovative projects: Work on cutting-edge initiatives that shape our communities drive our growth and make a tangible impact.

Career growth: Advance your career and achieve your goals with industry-leading training and development programs.

Competitive benefits & compensation: Enjoy a comprehensive and flexible benefits package along with competitive compensation that rewards your contributions and supports your well-being.

Collaborative culture: Join our enterprising team where innovation thrives collaboration is key and our people are empowered to be their authentic selves and do their best work.

Diversity Equity & Inclusion: Our robust North American Diversity & Inclusion Program features eight Employee Resource Groups (ERGs) where you can connect learn and contribute to a diverse and supportive community. Learn more: network: Join a global team of 24000 professionals across 70 countries where youll expand your network and learn from experts in a dynamic international community. Accelerate your career and enhance your expertise as you connect and collaborate with top talent around the world.

Applicants must be currently authorized to work in Canada on a full-time basis. The employer will not sponsor applicants for work visas.

Direct applicants only please no agencies.

Colliers is an equal opportunity employer and values diversity in its workforce. Colliers encourages applications from all qualified individuals and will accommodate applicants disability-related needs up to the point of undue hardship throughout all stages of the recruitment and selection process. If you require a disability-related accommodation to participate in the recruitment process please contact the recruitment team by email at .