Tier 2 Completions

Job Duties and Responsibilities

• Serve as an escalation point for Field Technicians and T1 teamsassistingin resolving customer issues efficiently.

• Capacity todisseminateinformation in a way that others with a varied degree of technical understanding cancomprehendand implement.

• Act as a liaison between field operations and support teams to improve communication andcollaboration.

• Document analyzeescalateand communicate reoccurring technical issues to drive a prompt solution for customer issues.

• Well organized and through with good verbal and written skills.

• Escalating and working withR&Dtoassistin solution finding.

• Strong understanding of Completions Hardware/Software product offerings.

• Assistin implementing best practices training materials and support documentation for the field and support groups.

• Look for opportunities to improve existing processes/procedures to streamline workflows and resolve customer issues.

• Offer guidance mentoring and coaching to team members. Fostering skill development and continuous improvement.

• Keep up to date with new and upcoming products features diagnostictoolsand applicable processes fixes.

• Activelyparticipateand contributeincontinuous improvement by providing training whenrequired

• Submission of knowledge base entries/an communicate updates that arerequired.

• Actively seek opportunities to streamlineprocessfor the betterment of customers/field technicians.

• Actively seek opportunities toestablisha proactive process with the end goal of minimizing downtime.

• Identifyopportunities to implement new tools toassistin empowering T1/Field techin first call resolution

• Ability to take the lead on issuesofferguidance and ensure that the solution is implemented.

• Participate in field training which requires the ability to travel within Canada and the USA.

• Willing to beon-callfor 24/7 coverage.

• Work a rotational schedule for 365/24 coverage.

• Be open to taking on projectsad-hocin other departments where your skill set is needed and applicable.

Qualifications

• High school diploma or technical diploma (post-secondary technical education preferred)
• Basic mechanical electrical or technical aptitude
• Willingness to learnmanufacturing testing and QA/QC processes
• Strong attention to detail and ability tofollow written procedures
• Basic computer skills(documentation spreadsheets data entry)
• Comfortable working inshop and lab environments
• Co-op internship or previous shop-floor experience would be considered an asset
• Exposure tomanufacturing quality or production environmentwould be considered an asset