Supervisor, Speciality

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DePuy Synthes is recruiting for aSupervisor Specialty in Raynham MA.

Johnson & Johnson announced plans to separate our Orthopedics business toestablisha standalone orthopedics companyoperatingas DePuy Synthes. The process of the planned separation isanticipatedto be completed within 18 to24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may berequired regulatory approvals and other customary conditions and approvals. Should you accept this position it isanticipatedthat following conclusion of the transaction you would be an employee of DePuySynthesand your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes atan appropriate timeand subject to any necessary consultation processes.

Job Overview

The Supervisor Specialty leads a team responsible for managing complex hightouch customer requests and specialty processes that require advanced product pricing or contractual knowledge. This role plays a critical part in delivering an exceptional customer experience supporting revenue protection and ensuringaccurateexecution of specialized transactions. The Supervisor partners closely with Sales Customer Service Finance and Supply Chain teams to resolve issues efficiently while driving process consistency and continuous improvement.

Key Responsibilities

• Supervise coach and develop a team handling specialty customer transactions and escalated requests.

• Ensureaccurateandtimelyexecution of specialty processes in alignment with policies procedures and service level expectations.

• Act as an escalation point for complex or nonstandard customer issues requiring advanced analysis or crossfunctional coordination.

• Monitor performance metrics and workload trends to ensure operational efficiency and service quality.

• Partner with Sales Finance Customer Service and Supply Chain teams to resolve issues and prevent recurrence.

• Support documentation training and standardization of specialty processes.

• Identifyand implement continuous improvement opportunities to enhance customer experience and operational effectiveness.

• Ensure compliance with internal controls audit requirements and company policies.

Qualifications

Education

• Required:Bachelors degree in Business Operations Finance Supply Chain ora relatedfield.

• Preferred: Advanced degree or relevant professional coursework.

Experience and Skills

Required:

• 46 years of experience in specialty operations customer service order management or related functions.

• Prior experience supervising or leading employees or work teams.

• Demonstrated ability to manage complex processes and resolve escalated issues.

Preferred:

• Experience in a regulated industry such as medical devices healthcare or life sciences.

• Familiarity with ERP CRM or ordertocash systems.

• Experience supporting specialty pricing contracts or nonstandard customer arrangements.

• Experience driving process improvement initiatives.

• Knowledge of Lean Six Sigma or continuous improvement methodologies.

• Strong analytical problemsolving and decisionmaking skills.

• Effective written and verbal communication skills.

• Ability to work collaboratively across functions in a fastpaced environment.

Other

• Language: English (required).

• Travel: Up to 10% primarily domestic.

• Certifications: Lean Six Sigma or operationsrelated certifications (preferred).

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone Orthopaedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals.

Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please contact us via or contact AskGS to be directed to your accommodation resource.

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