Sr. Digital Strategist AI Adoption

Senior Adoption Digital Strategist AI Transformation (L4)

Location:New York City
Employment Type:Full-Time

About the Role

Adobe Customer Solutions is seeking aSenior Adoption Digital Strategist (L4)with deep expertise inAI transformation and Operating Models to lead organizational readiness and sustained value realization for enterprise customers.

This role focuses on ensuringAI-powered capabilitiesare successfully embedded into how organizations operate make decisions and deliver value. The Senior Adoption Digital Strategist partners closely with executive stakeholders delivery teams and cross-functional customer groups to alignpeople process and technologyin support of large-scale AI-enabled transformation initiatives.

The ideal candidate brings a strong consulting mindset hands-on change leadership experience and a practical understanding of howAI impacts operating models decision-making workflows and workforce capabilities.

What Youll Do

Lead AI Adoption & Change Strategy

Design and execute comprehensive op models and change strategies using Prosci ADKAR aligned to AI-enabled transformation initiatives based on AI Human Hybrid Operating Models
Conduct stakeholder analysis change impact assessments and organizational readiness diagnostics related to AI adoption for Op models
Translate AI strategy and vision into actionable adoption plans across roles workflows governance and decision rights leading to bespoke Op models

Enable AI Transformation

Lead adoption initiatives focused on the introduction of AI-driven capabilities such as AI agents Agentic AI automation personalization intelligent insights and decision support
Support customers in integrating AI into existing business and marketing workflows in responsible scalable ways
Apply adoption strategies in the context of Adobe AI-powered solutions including Adobe Experience Platform Adobe Journey Optimizer and Firefly

Drive Organizational Readiness

Assess current-state and future-state operating models impacted by AI adoption and be focused on process flow diagrams
Identify role changes skill shifts and capability gaps required to enable AI-driven ways of working
Partner with solution and delivery teams to ensure adoption considerations are embedded throughout AI program design and execution

Engage and Influence Executives

Lead executive workshops visioning sessions and alignment discussions focused on AI strategy adoption and risk
Serve as a trusted advisor to senior leaders across Marketing Digital IT Data and Operations
Communicate AI adoption progress risks and outcomes through clear executive-ready storytelling

Measure Adoption & Value

Define and track adoption KPIs tied to AI usage behavior change and business outcomes
Use qualitative and quantitative feedback to refine adoption strategies and accelerate AI uptake
Support customers in realizing and sustaining measurable value from AI investments

Support Sustained Adoption

Design reinforcement strategies to ensure long-term AI adoption post go-live
Partner with Adobe Digital Learning Services to align training to AI-enabled workflows and evolving roles
Mentor strategists and contribute to delivery excellence across AI-focused engagements

What You Bring

Required Qualifications

6 years of experience in change management Op model/Org Design digital transformation roles within management consulting utilization based experience.
Active Prosci ADKAR certification
Proven experience supporting or leadingAI transformation initiatives including workflow change role evolution or capability enablement
Strong familiarity with AI-powered platforms and solutions ideally within marketing customer experience or enterprise contexts
Exceptional executive communication and presentation skills including the ability to create executive-ready PowerPoint narratives
Strong strategic analytical and problem-solving skills
Bachelors degree required; Masters degree preferred
Willingness to travel to client sites as needed

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity productivity and personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio Adobe Express Adobe Firefly Creative Cloud Adobe Experience Platform Adobe Experience Manager and GenStudio enable people and businesses to turn ideas into impact powered by AI and driven by human ingenuity.

Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Lets Adobe together

At Adobe we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life including our values and culture focus on people purpose and community Adobe for All comprehensive benefits programs the stories we tell the customers we serve and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process email or call 1 .

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work your application may not move forward in the process.

At Adobe we empower employees to innovate with AI and we look for candidates eager to do the same. As part of the hiring experience we provide clear guidance on where AI is encouraged during the process and where its restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.