Enterprise Architecture Architecture Principal (Customer Communications)

TheArchitecture Principal Customer Communicationsis aBand 5 Senior Contributorresponsible for owning and advancing theenterprise architecture strategy target states and multiyear roadmapsacross Digital Marketing and Customer Communications Management (CCM) domains. This role plays a critical part in enablingpersonalized compliant and scalable member communications across print and digital channels aligned to member preferences client needs and regulatory requirements within a highly regulated healthcare environment.

As arecognized architectural authority the Architecture Principal sets thenorthstar visionfor communications platforms and capabilities translates business priorities intopragmatic targetstate architectures and guides portfoliolevel decisions across technology and business stakeholders. Operating with high enterprise influence and no direct reports this role requires strongexecutive presence the ability toinfluence without authority and a consistent focus on simplifying complexity while accelerating modernization and reuse across The Cigna Group.

Key Outcomes

• Enterprise Communications Architecture Vision:Publish a businessaligned targetstate architecture and35 year roadmapfor Digital Marketing and CCM capabilities including clear sequencing across platforms data integration security and personalization layers.
• Simplified Reusable Target States:Define architectures thatreduce fragmentation promote reuse of platforms and patterns and enable scalable personalization across print and digital journeys.
• Governance that Improves Decision Velocity:Establish pragmatic architecture guardrails principles and decision records thatimprove speed consistency and qualityof technology decisions across highimpact communications initiatives.
• RegulatorybyDesign Communications:Ensure communications architectures natively embedregulatory accessibility privacy and audit requirements reducing downstream risk while maintaining delivery agility.
• CrossDomain Alignment:Act as a unifying architectural leader across Digital Marketing CCM Data Privacy and Security teams to ensure durable alignment at key investment and design decision points.

Key Responsibilities

Strategy & Architecture Leadership

• Define and maintainenterprise architecture strategies capability maps and targetstate designsfor Digital Marketing and CCM communications.
• Develop35 year roadmapsthat guide investment decisions modernization sequencing and platform evolution tied to measurable business outcomes.

Customer Communications & Journey Architecture

• Architectendtoend member journeysacross print email SMS portals and mobile experiences ensuring consistency and personalization across channels.
• Provide architectural leadership forhighvolume regulated communicationsincluding EOBs notices letters and disclosures.

CCM Platforms & Personalization

• Designtargetstate CCM architecturesthat support modular content rulesdriven composition consentaware personalization and scalable delivery.
• Establish centralized architectural patterns forcontent rules identity preferences and personalization logic.

Governance Risk & Compliance

• Embedregulatory accessibility privacy and audit requirementsdirectly into architecture standards patterns and review processes.
• Provide decision support and architectural oversight forhighimpact communications initiativesacross the enterprise.

Delivery Partnership & Enablement

• Partner with solution architects and engineering teams to ensure architectures areexecutable scalable and alignedwith enterprise direction.
• Define reusable patterns reference architectures and migration approaches that enable learn once use many adoption.

Talent & Community Leadership

• Serve as amentor and role modelfor architects providing coaching feedback and knowledge sharing across the architecture community.

Qualifications

• Bachelors degree in computer science engineering or equivalent experience.
• 10 yearsof experience in technology roles with significant enterprise or solution architecture responsibility.
• Proven success definingarchitecture strategies target states and roadmapsaligned to business priorities.
• Extensive experience inregulated complex enterprise environments(e.g. healthcare insurance financial services).
• Demonstrated ability toinfluence senior stakeholders without formal authority.
• Expertise incapabilitybased planningand portfoliolevel architectural decisionmaking.
• Strong familiarity withmodern platforms and patterns including cloud APIs eventdriven architectures data platforms securitybydesign and AIenabled capabilities.
• Relevant architecture cloud or AI certifications preferred.

About The Cigna Group

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.