Sales and Move-In Coordinator

The Role

The Sales & Move-In Coordinator is responsible for supporting the full prospect-to-resident journeyfrom initial inquiry through successful move-inwhile enabling the Sales team to achieve occupancy goals across Independent Living Assisted Living and Memory Care.

This role combines lead management administrative coordination and move-in execution ensuring a seamless high-touch experience for prospective residents and their families. The Coordinator plays a critical role in maintaining CRM integrity supporting sales conversion and ensuring apartments and residents are fully prepared for move-in.

The ideal candidate is highly organized detail-oriented and service-driven with the ability to manage multiple priorities while delivering exceptional customer experience.

Essential Duties & Responsibilities

Sales Support & Lead Management

• Serve as the first point of contact for all inbound inquiries (phone web walk-ins).
• Enter and maintain all prospect data in the CRM system with accuracy and timeliness.
• Coordinate lead distribution and ensure prompt follow-up by Sales Counselors.
• Schedule appointments confirm tours and manage ongoing communication with prospects.
• Maintain accurate reporting on lead activity pipeline status and conversion tracking.
• Support Sales Counselors with administrative preparation for tours and presentations.

Move-In Coordination & Resident Transition

• Coordinate all aspects of the move-in process from deposit through resident arrival.
• Serve as the primary liaison between Sales Operations Facilities and external partners.
• Ensure all apartments meet established move-in readiness standards prior to resident arrival.
• Coordinate with moving vendors and partners to manage logistics and timelines.
• Ensure all required documentation contracts and financial qualifications are completed accurately and on time.
• Welcome new residents and coordinate a seamless and positive move-in experience.
• Support orientation processes and ensure cross-departmental alignment for each move-in.

CRM and Data Management

• Maintain CRM accuracy including lead entry activity tracking and documentation.
• Generate and manage reports related to leads pipeline and occupancy.
• Ensure proper tracking of marketing attribution and sales activities.
• Support ongoing database management including prospect files and communication records.

Events and Marketing Coordination

• Support planning and execution of events designed to generate leads and move prospects through the sales pipeline.
• Manage event logistics RSVP tracking and post-event follow-up.
• Coordinate fulfillment of marketing collateral and materials for prospects and events.
• Ensure the sales office is prepared with all necessary materials and supplies.

Administrative & Operational Support

• Process deposits cancellations and financial transactions accurately and in a timely manner.
• Maintain inventory tracking of available units in coordination with Sales leadership.
• Support accounts payable and administrative coordination related to marketing and sales activities.
• Answer phones and manage front office responsibilities with professionalism and responsiveness.
• Ensure organization and efficiency across all sales support functions.
• Performs other duties as assigned.

Success Metrics

• Timeliness and accuracy of lead entry and CRM management.
• Speed and consistency of lead follow-up coordination.
• Reduction in time from deposit to move-in.
• Smooth error-free execution of move-ins.
• Positive feedback from new residents and families regarding the move-in experience.
• Accuracy and completeness of reporting and documentation.
• Overall support of occupancy and sales conversion goals.

Position Qualifications and Requirements

• 35 years of experience in administrative coordination sales support hospitality or project management.
• Experience in senior living real estate or customer-facing environments preferred.
• Bachelors degree or equivalent preferred.
• Strong organizational and time management skills with high attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Proficiency with CRM systems and Microsoft Office tools.
• Customer service mindset with a strong hospitality orientation.
• Must be available to work rotating weekends.

Core Competencies

• Relationship-building and customer experience focus.
• Attention to detail and process management.
• Problem-solving and adaptability.
• Accountability and ownership of outcomes.
• Team collaboration and communication.
• Professionalism and discretion.

Physical Requirements

• Ability to stand walk and move for extended periods.
• Ability to bend stoop and kneel.
• Sufficient visual acuity to read documents enter data review reports and navigate digital content.
• Ability to lift and carry up to 30 pounds.

As a responsible organization Enso Village is committed to maintaining a secure drug-free work environment. All candidates must undergo a background check and drug testing as part of the hiring process to ensure the well-being of our team and guests.

Compensation & Benefits:

Enso Village is committed to equal pay and transparency. The base hourly pay range for this position is $36.06$40.87 with additional commission earnings potential based on sales results. Compensation is based on experience education skills and business considerations.

We provide team members with a supportive and inclusive work environment focused on health and well-being. Eligible team members are offered a comprehensive benefits package including:

• Comprehensive Benefits: Medical dental and vision coverage available starting on your first day of employment.
• Life & Disability Insurance: Company-paid life insurance and long-term disability coverage.
• Retirement Savings: 403(b) plan with a generous employer match to help you plan for the future.
• Generous Paid Time Off: Paid annual vacation sick days personal days and holidays.
• Healthy Meals: Subsidized organic nutritious meals available daily.
• Professional Development: Opportunities for ongoing career growth and development within the organization.

We value applicants of all different backgrounds experiences and skill sets. If you think you could excel in this role (regardless of whether you meet all of the qualifications) we encourage you to apply. Enso Village is an equal opportunity employer which means that we consider applicants for hire and make employment decisions without unlawful discrimination on the basis of race color religion national origin gender gender identity or expression sexual orientation pregnancy military or veteran status disability age genetic information or other legally protected status. We are committed to working with and providing reasonable accommodations to job applicants who request accommodation.

Required Experience:

IC