Clinical Lab Representative, Laboratories-Clinical, Per Diem, Days

ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality Join MarinHealth an integrated independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team an affiliation with UCSF Health an ever-expanding network of clinics and a new state-of-the-art hospital MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center a 327-bed hospital in Greenbrae and 55 primary care and specialty clinics in Marin Sonoma and Napa Counties. We attract healthcares most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospitals personalized caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades including being Named One of the Top 250 Hospitals Nationwide by Healthgrades receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services and being named the Best Hospital in San Francisco/Marin by Bay Area Parent among others.

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Compensation Range:

Work Shift:

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Job Description Summary:

Job Requirements Prerequisites and Essential Functions:

Education:

• High School diploma or equivalent preferred

Experience:

• Experience with customer service related job duties

• Experience within a Call Center Preferred

• Ability to communicate in Spanish as a second language preferred

License and Certifications:

• Integrative Agitation Management (IAMTAC) required within 30 days of hire.

Prerequisite Skills:

• Ability to work in teams in which all members are mutually accountable

• Ability to work collaboratively with team members hospital staff patients and physicians

• Capable of organizing multiple tasks and using good time management and attention to detail

• Demonstrated professional telephone skills

• Understanding of medical and laboratory terminology Medi-Cal and Medicare forms

• Basic computer knowledge with the ability to do data entry and retrieval

• Demonstrated verbal and written communication skills

• Ability to read speak write understand and follow English and written instruction

Patient Privacy (HIPAA Compliance):

• Employees in this position have access to protected health information. The protected health information a person in this position can access includes demographics date of service insurance/billing medical record summary information and all other information that may be contained in patient records. This position requires patient health information to perform the functions outlined as part of this position description.

Duties And Responsibilities:

Essential (Not Modifiable)

• Ensures that duties of assigned shift or work area are completed working with other staff to adjust workload if necessary

• Performs job within the parameters of hospital policies and department policies and procedures; keeps current on policies and procedures. The following examples are not inclusive of all policies:
  a. Follow guidelines for good customer service
  b. Maintaining records
  c. Follow turnaround time policies

• Assists patients and physician office staff on the telephone with professionalism

• Instructs patients in preparation for appointment and/or specimen collection

• Monitors and maintain files

• Process charges and credits for laboratory pathology and EKG

• Answers telephones take messages and route calls as appropriate

• Transcribes verbal orders for laboratory testing

• Relays test results as needed

• Registers all off-hours outpatients in a timely accurate and consistent manner

• Orders appropriate and accurate tests for outpatients to include but not limited to obtaining diagnosis for medical necessity and determining ABN eligibility

• Establishes a complete Medical Record by securing complete and accurate information to include proper demographic and financial information

• Distributes reports to floors and offices when needed

• Assists in training Customer Service Staff

• Assist in preparing statistical reports and audits for department.

• Performs other duties as required or assigned

Accommodation:

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at or .

C.A.R.E.S. Standards:

MarinHealth seeks candidates ready to model our C.A.R.E.S. standardsCommunication Accountability Respect Excellence Safetywhich foster a healing trust-based environment for patients and colleagues.

Health & Immunizations:

To protect employees patients and our community MarinHealth requires measles mumps varicella and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation:

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills experience qualifications and internal/market equity consistent with MarinHealths compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment:

All qualified applicants will receive consideration for employment without regard to race color religion national origin sexual orientation gender identity protected veteran status or disability status and any other classifications protected by federal state and local laws.