Customer Service Coordinator

LAcoustics is the world leader in premium professional sound systems for live events. From world-class artists on tour to major music festivals in every genre to opening and closing ceremonies of planetary sporting events we are the trusted choice of event professionals who require extreme reliability and fidelity show after show.

Designed and manufactured in Europe and available in 80 countries globally L-Acoustics employs over 1300 people worldwide with 20% of team resources devoted to R&D and application. Our products are built to the highest professional and sustainable standards which we continue to define and elevate.

To support our development we are looking for a Customer Service Coordinator to help drive our growth. Technical training on our products and technology will be provided during the onboarding phase.

Key Responsibilities:

• Provide information and assistance to French and international customers for all after-sales service requests

• Serve as the liaison between customers and various departments depending on the issue (technical R&D quality logistics accounting etc.)

• Conduct technical diagnostics after identifying parts to be replaced or where necessary assign after-sales service cases to technicians for issues requiring their intervention

• Prepare quotes based on the assessments conducted

• Process orders for parts and repairs as well as warranty claims equipment loans exchanges and restocking

• Invoice orders or generate credit memos

• Track shipments and handle customs formalities; arrange pickups

• Monitor trends in repairs and parts requests and report them to the Process and Quality teams

• Report defects in new products sold to the Quality and Production teams and to suppliers

Qualifications:

• Bilingual in English

• Minimum of 3 years experience ideally in a similar role within an international environment ideally involving highly technical products.

• Excellent interpersonal skills strong customer service orientation and high responsiveness

• Proficient in IT tools and/or with experience using an ERP system

What we offer

At L-Acoustics newcomers are welcomed into a dynamic and inclusive environment that blends technological excellence with human-centered values. New team members benefit from the following:

• Hybrid work policy with remote flexibility

• Comprehensive health benefits to support you and your family.

• Opportunities for internal mobility and career advancement

• A collaborative international work environment driven by innovation.

• Employee events and initiatives that foster community and creativity.

• Access to the companys CSE (Comité Social et Économique) offering cultural leisure and social benefits.

• A strong focus/emphasis on work-life balance

• L-Acoustics supports personal/professional development diversity and community engagementensuring that every newcomer feels empowered to grow contribute and thrive from day one.

We recognize that talent is multifaceted. Our commitment to valuing each individual giving equal opportunities to all and building a team enriched by a variety of backgrounds and experiences. What matters most to us is your passion your expertise and your drive to grow. We believe in creating an environment where people can do their best work and thrive together. Even if this role isnt an exact match we encourage you to apply. Your unique perspective could be just what our team needs.