Information Systems Support Coordinator II
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Job Location:
Northampton - UK
Hourly Salary:
$ 24 - 26
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Training & development
IS Support Coordinator II
Pay Rate: $24-26/hour
Summary:
The IS Support Coordinator II is a step up from Coordinator I this role takes on real workstream ownership and operates with significantly more independence. You wont be waiting to be told what to do next; youll be the one keeping multiple project threads moving keeping stakeholders informed and catching problems before they land on someone elses desk. This role works directly across IS throughout the entire agency and regularly utilizes and supports systems like Monday (project tracking) eHana (EHR) Microsoft Office 365. If you like having ownership over outcomes and working in an environment where the work actually matters this is a good fit.
Key Responsibilities:
- Coordinating multiple project workstreams simultaneously timelines milestones and deliverables tracked in Monday
- Facilitating project meetings and owning follow-through on action items across IS and the whole agency
- Serving as a primary liaison between IS and program departments keeping stakeholders informed without being asked
- Developing and maintaining project documentation status reports and stakeholder communications
- Identifying project risks and dependencies early recommending mitigation before issues escalate
- Handling various enterprise application support requests including eHana (EHR) Check Requests etc. within SLA guidelines
- Supporting QM/UM report cycles gathering billing data incident reports patient feedback and treatment efficacy information
- Contributing to EHR compliance audit preparation organizing materials and ensuring readiness ahead of reviews
- Preparing and cleaning data ahead of IS application development cycles
- Contributing to continuous improvement of IS project management practices and templates
Qualifications:
- 35 years of project coordination or related experience including managing defined workstreams
- Comfortable working independently you take ownership and escalate when its truly needed not as a default
- Experience with project management tools (Monday and/or Microsoft Planner preferred)
- Clear professional written and verbal communication with both technical and non-technical audiences
- Strong organizational skills and comfort managing competing priorities without losing visibility
- Bachelors degree or equivalent combination of education and experience
- CAPM PMP or similar certification preferred but well take demonstrated capability over credentials
- Familiarity with EHR workflows HIPAA or health IT delivery is a strong plus
- Generous PTO (time-off) package.
- Comprehensive health and dental insurance plans.
- Life insurance and long-term disability insurance.
- 403(b) retirement plan.
- Tuition remission for eligible classes.
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
- Opportunities for career development and advancement.
- And much more
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or veteran status.
ServiceNet is a non-profit agency supporting people with mental health challenges developmental disabilities brain injuries homelessness and more. We offer great benefits room to grow and plenty of rewarding opportunities. Wed love for you to join us!
At ServiceNet you will make a real difference. Whether youre working in residential direct care clinical care peer support or other valuable roles youll be part of a compassionate team dedicated to supporting our community.
And with over 3000 employees and over 100 programs across western Massachusetts were confident theres a role thats the right fit for you.
Required Experience:
IC
About Company
Essential Human Services For People Living With Mental Health Challenges, Developmental Disability, Brain Injury, Substance Abuse, And More.
