Secretary

Overview

Catholic Charities of Buffalo is seeking a dedicated fulltime Secretary to support our Behavioral Health unit the Monsignor Carr Institute (MCI) in delivering exceptional care to our community. This vital role ensures the smooth daily operations of a fastpaced outpatient clinic and helps create a warm professional and inclusive environment for clients visitors and staff. The Secretary provides comprehensive administrative and receptionist support including managing phone calls scheduling appointments fee collection data entry insurance verification chart organization and a wide range of general office functions. With frequent interaction across a diverse client population this position requires a compassionate courteous and servicedriven approach. Join a team of committed professionals who value inclusivity empathy and empowerment as we work together to help individuals live healthier more fulfilling lives.

Catholic Charities is non-profit human services agency that strives to empower individuals children and families across the eight counties of Western New York. For more than 100 years Catholic Charities of Buffalo has provided HOPE to individuals and families of all faiths backgrounds and circumstances. As the most comprehensive provider of human services in Western New York Catholic Charities delivers wide-ranging programs to address systemic poverty sudden financial crisis hunger behavioral health workforce readiness family stability legal immigration and resettlement and help for older adults. As a trauma-informed agency we strive to support the total wellbeing of clients and employees. Catholic Charities prioritizes wellness and diversity through various committees such as: CARE (Compassion Acceptance Respect for Everyone) Committee to create an inclusive environment where every individual feels seen heard and valued; Trauma-Informed Care (TIC) Committee to lead agency efforts in creating and maintaining a trauma-informed workplace; Wellbeing Committee to empower staff to reach their full potential through personal wellness and community support; and the Safety Committee to maintain a physically and psychologically safe and welcoming environment for all.

Job Responsibilities

• Greet and check in clients visitors and vendors; promptly notify staff of arrivals.

• Answer operate and route calls on a multi-line switchboard.

• Schedule client appointments and manage calendar coordination with professional staff.

• Collect and record patient fees; issue receipts.

• Verify client insurance contact information and account balances.

• Perform data entry including demographic and insurance updates in the Electronic Medical Record.

• Organize and maintain charts paper records and filing systems.

• Complete and distribute reports statistics meeting minutes and other documents as assigned.

• Assist with medication prior authorizations lab calls and filing of scripts as directed.

• Handle and route incoming/outgoing mail and faxes.

• Monitor waiting room activity and support client needs or concerns.

• Maintain office supply inventory and order materials as needed.

• Ensure clinic spaces and equipment remain clean safe and functional.

• Open and/or close the clinic on assigned days.

• Provide coverage for other administrative staff during lunch vacation or sick time.

• Perform other duties as assigned.

Qualifications

• High school diploma or GED required.

• Minimum of 2 years of paid experience in a medical office setting (preferred).

• Experience with Electronic Medical Record (EMR) systems (preferred).

• Proficiency in Microsoft Windows Microsoft Office and general computer applications.

• Strong written verbal and interpersonal communication skills.

• Ability to operate a multi-line switchboard.

• Accurate typing and data entry skills.

• Pleasant professional demeanor with strong customer-service orientation.

• Knowledge of thirdparty insurance procedures (preferred).

• Ability to respond professionally to diverse client needs concerns and issues.

Why Youll Love Working Here

• 40 hours per week

• 13 paid holidays

• 25 PTO days per year (Pro-rated based on first year start date)

• Comprehensive health dental & vision offerings for full-time

• Employer-paid life insurance for full-time

• Ancillary benefit offerings for full-time

• Flexible Spending Account (FSA) option for full-time

• Health Savings Account (HSA) when electing a high deductible health plan for full-time

• Employer-paid Employee Assistance Program (EAP)

• 403b Retirement Plan (Eligible after first pay period) with employer contribution after six months

Applicants must reside in New York State to be considered.

Compensation range may vary based on factors including but not limited to skills education location and experience.

Apply today at: an Equal Opportunity Employer Catholic Charities of Buffalo is committed to providing equal employment opportunities to all individuals regardless of race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. Catholic Charities of Buffalo will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless such accommodations would impose an undue hardship on the operation of the business. If you require reasonable accommodation during the application or interview process please contact .

Required Experience:

Junior IC