Director of eCommerce

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

Job Summary

The Director of eCommerce at McKesson Corporation is accountable for the end-to-end performance scalability and resilience of McKessons eCommerce fulfillment and digital commerce ecosystem. This role leads both the strategic direction of eCommerce capabilities and the operational execution of order fulfillment ensuring customer expectations carrier commitments and regulatory requirements are consistently met.

This leader partners across Sales IT Engineering Supply Chain Compliance and Operations to ensure capacity stays ahead of demand systems remain stable and disruptions are rapidly resolvedwhile continuously improving service cost and productivity.

Key Responsibilities

eCommerce Fulfillment & Operational Execution

• Own daily and long-term eCommerce fulfillment performance including order release pack-out labeling shipment closeout and carrier handoff.
• Establish governance over order release timing labor alignment system readiness and execution discipline to consistently meet carrier cutoffs.
• Define maintain and evolve eCommerce throughput models and capacity plans to support growth late-arriving volume and peak demand scenarios.
• Oversee carrier performance (including FedEx) managing lost package investigations claims processes corrective actions and service recovery.
• Provide operational direction on strategic volume decisions including One-Time Buy opportunities and fullpallet ordering for key customers.

Strategy Platforms & Digital Enablement

• Develop and execute an eCommerce strategy aligned with McKessons enterprise objectives operational capabilities and customer needs.
• Ensure effective integration between eCommerce platforms and fulfillment operations with clear ownership across order management WCS printing applicators and supporting systems.
• Partner with IT and Engineering to evaluate and deploy technologies that enhance throughput reliability and customer experience.
• Use data performance metrics and analytics to drive continuous improvement in productivity dwell time error reduction and system stability.

Governance Risk & Incident Management

• Serve as the executive escalation point for major eCommerce disruptions including system outages carrier failures and missed shipments.
• Own communication standards for eCommerce and Masters-related incidents ensuring timely accurate and consistent updates to Sales Leadership and Customers.
• Establish cross-functional governance to address recurring operational failure themes drive corrective actions and prevent recurrence.
• Provide executive sponsorship for inventory risk discussions and strategic programs ensuring operational impacts are understood and mitigated within fulfillment models.

Compliance & Regulatory Oversight

• Provide executive oversight for DSCSA audit readiness and regulatory compliance impacting eCommerce Masters Northstar and Specialty channels.
• Establish accountability for enterprise-wide resolution of recurring DSCSA serialization receiving and data integrity issues affecting order release or shipment execution.
• Partner with Compliance Quality and Supply Chain leadership to ensure Hazmat and regulatory requirements are clearly interpreted communicated and operationalized across distribution centers.

Leadership & Cross-Functional Collaboration

• Lead and develop the eCommerce operations management structure including inventory and transportation leadership roles.
• Partner with Sales Marketing Supply Chain IT Engineering and Product teams to align capacity execution and customer commitments.
• Influence senior leadership through clear performance reporting KPI insights and operational risk visibility.

Job Qualifications

• Bachelors degree in Business Marketing Computer Science or a related field; Masters degree preferred.
• 10 years of progressive experience in eCommerce leadership roles preferably within a large complex organization or B2B environment.
• Proven track record of developing and executing successful eCommerce strategies that drive significant revenue growth and improve customer experience.
• Strong understanding of eCommerce platforms (e.g. Salesforce Commerce Cloud Adobe Commerce) digital marketing channels web analytics and SEO/SEM best practices.
• Experience leading and developing high-performing teams.
• Excellent analytical problem-solving and decision-making skills with a data-driven approach.
• Exceptional communication presentation and interpersonal skills with the ability to influence and collaborate effectively across all levels of the organization.
• Solid understanding of supply chain logistics and fulfillment processes in an eCommerce context.
• Experience in the healthcare industry or with highly regulated products is a significant plus.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKessons (or affiliated entities like CoverMyMeds or RxCrossroads) name in fraudulent emails job postings or social media light of these scams please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: .

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!