Director, VIP Sports- VIP Program

Were looking for a Director to lead our VIP Program overseeing the managers responsible for our Executive and Hospitality Host teams. This is a high-impact leadership role with a real voice in shaping how our VIP program operates scales and evolves. Youll sit at the intersection of player experience operations and strategy building the systems and standards that allow our hosts to deliver at the highest level of service. It is an opportunity to drive change and shape the future of the program.

DIRECTLY SUPERVISES: Sports Sales Managers

• Lead and develop a team of VIP Host managers setting clear expectations KPIs and SOPs that drive day-to-day execution and long-term growth. Coach managers on performance development and training and build a bench of talent ready to grow with the program.
• Own the design and oversight of host programs and systems end-to-end. Map process flows identify friction points and develop practical solutions that make the operation more efficient consistent and scalable.
• Partner closely with the VIP Experience and Events team on unique events ticket and asset allocations and approval workflows ensuring the right players get the right experiences while maintaining disciplined controls.
• Synthesize performance data player insights and operational metrics into clear actionable reporting for senior leadership. Translate complexity into the signal executives need to make decisions.
• Handle sensitive player and business situations with discretion and sound judgment. Serve as an escalation point for the team on delicate issues.
• Drive project management and organizational rigor across a portfolio of initiatives keeping multiple workstreams moving on time and on target.
• Identify business opportunities and best practices while managing expenses to achieve desired profitability goals.
• Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws regulations and company policies.
• Identify compliance risks and take actions necessary to eliminate or minimize risks.
• Champion within the organization a commitment to honesty integrity and responsible corporate behavior.
• Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.

• Must possess a minimum of three years of successful Management experience as well as three or more years of successful experience in direct sales sales management or business development background in a related field.
• Strong operational and administrative instincts systems not just tasks and youre energized by designing processes that are effective.
• Demonstrated ability to synthesize data and present directly to senior leadership with clarity and confidence.
• Experience handling confidential information sensitive player situations and regulatory or audit requirements.
• Excellent project management and organizational skills; comfortable juggling competing priorities without dropping the ball.
• Passion for and knowledge of the sports industry and/or sports betting is essential. This role requires someone who understands the space product and clientele.
• Knowledge of casino operations and/or traditional casino marketing is a plus but not required.
• Excellent interpersonal communication problem solving leadership and analytical skills required.
• Must be a proactive change agent.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

COMPETENCIES:

• Sales Excellence: Leveraging sales techniques to maximize team performance.
• Passion for Service: Internally motivated to graciously serve delight and build guest loyalty; as well as lead a team to do the same.
• Drive: Harnessing energy and passion to excel.
• Customer/Commercial/Market Awareness: Anticipating and listening to customer needs; looking outside our world.
• Influence: Engaging leading and motivating a team to succeed.
• Professional Excellence: Applied functional/business knowledge; professionalism composure effectiveness.

EDUCATION AND EXPERIENCE:

• Bachelors degree in Marketing or Business preferred.
• Proven ability to effectively collaborate as well as manage and motivate a sales workforce.
• Strong analytical skills. Ability to develop and communicate guest insight findings and recommendations creating actionable strategies for sales functions.
• Ability to work independently and manage multiple initiatives and projects.

ADDITIONAL REQUIREMENTS

• Must have manual dexterity and coordination to operate office equipment including but not limited to computers telephone/headset etc.
• Must be able to work in moderate to loud noise conditions.
• Must be able to make telephone calls for extended periods (minimum 40 calls/day).
• Must be able to lift up to 15 pounds.
• Must be able to tolerate areas containing secondhand smoke.
• Must be able to work for long periods of time under fluorescent lighting.
• Must be able to work at a desk for most of the day in a seated position.
• Must be able to spend most of the day working off computer monitors and operating a keyboard.
• Although most of the position will be spent seated at a desk there will be occasions where candidate must be able to remain on ones feet for long periods of time and/or walk for long distances.
• Must be able to travel as needed.

The salary range for this position is $120000.00 - $150000.00 USD which is dependent on a several factors including relevant experience geography business needs and market demand. This role may offer the following benefits: medical vision and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation including but not limited to cash bonuses and stock program participation. This role includes paid Flexible Time Off and paid company holidays.