Support Engineer II-Ext AMZ9750011

MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON WEB SERVICES INC.
Offered Position: Support Engineer II-Ext
Job Location: Seattle Washington
Job Number: AMZ9750011

Position Responsibilities:

Solve customers cases through a variety of contact channels (telephone email and web/live chat) applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. Drive initiatives that improve support-related processes and our customers experience including tutorials how-to videos technical articles trainings among others. Provide feedback to internal AWS teams on how to improve our services and work on critical highly complex customer problems that may span multiple AWS services. Continuously learn groundbreaking technologies and develop new technical skills and other professional competencies. Act as interviewer in hiring processes and coach/mentor new team members.

Position Requirements:

Bachelors degree or foreign equivalent degree in Computer Science Engineering or related field and two years of experience in the job offered or a related occupation. Must have one year of experience in the following skill(s): (1) configuring managing and troubleshooting large-scale systems including cloud virtualization distributed networks and co-location; (2) Linux or Windows Operating System support; (3) networking including deploying and troubleshooting LAN VPN Firewalls and TCP/IP; and (4) Chef/Puppet experience or DevOps background and demonstrated knowledge of Git Perforce SVN or TFVC.

is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week 8:00am-5:00pm Salary Range $107544/year to $160000/year.

Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information visit:
Requirements:

Bachelors degree or foreign equivalent degree in Computer Science Engineering or related field and two years of experience in the job offered or a related occupation. Must have one year of experience in the following skill(s): (1) configuring managing and troubleshooting large-scale systems including cloud virtualization distributed networks and co-location; (2) Linux or Windows Operating System support; (3) networking including deploying and troubleshooting LAN VPN Firewalls and TCP/IP; and (4) Chef/Puppet experience or DevOps background and demonstrated knowledge of Git Perforce SVN or TFVC.#0000

Please see job description and the position requirements above.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.