Hotel Operations Manager

The Hotel Operations Manager oversees the daily operations of two property hotels including the Front Desk Reservations Laundry and Housekeeping Departments.

Essential Job Duties and Responsibilities:

• Responsible for generating room forecasts and daily revenue reports including yield management.
• Responsible for responding to guest comment cards letters and phone calls addressing complaints and resolving concerns.
• Responsible for the staffing and supervision of Hotel Operations (i.e. Front Desk Night Auditor Reservations Laundry and Housekeeping).
• Formulates and implements Hotel Operations policies and procedures and ensures enforcement of company policies and procedures.
• Responsible for planning budgets and control of payroll costs.
• Establishes standards for personnel administration and performance service to patrons room rates credit and service.
• Must be able to adapt to changing business demands.
• Must be able to stand sit and walk for prolonged periods of time (7 hours).
• Knowledgeable of the Indiana Gaming regulations as well as companys internal controls policies and procedures.
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours holidays and weekends.
• Other duties may be assigned at any time.

Qualifications:

• Bachelors Degree from four-year college or university; 5 years related experience or equivalent combination of education and experience
• Minimum 3 years hotel operations experience
• Strong Leadership capability
• Proficient In Microsoft Office Products (Outlook Teams Word Excel)
• Experience working with Oracle Opera Oracle Purchasing strongly preferred
• Excellent verbal and written communication skills

Compensation up to $60000 depending upon qualifications and experience.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Required Experience:

Manager