Specialist, Financial Aid

Job Summary: This position is responsible for the processing of federal and/or state financial aid communicating with students and ensuring that students customer service needs are addressed.

Minimum Qualifications:

H.S. Diploma or equivalent and 4 years experience or a combination of experience and education sufficient to successfully perform the duties of the job.

Licensing Requirements: Valid Drivers License; Compliance with PA ACT 15

Hiring Range:$44213 - $55267

Preferred Qualifications: Financial Aid experience preferred but not required.

Job Specific Task List:

• Provide financial aid program support to processing tasks as assigned by an assistant director of financial aid and/or a coordinator; work on cross-unit teams to address specific financial aid needs for the unit. - (Essential)
• Process financial aid applications award aid to students accounts verify financial aid documentation intake financial aid and/or verification documents and reconcile aid. - (Essential)
• Meet requested financial aid production targets and maintain accuracy to a designated degree of correctness. - (Essential)
• Analyze and interpret federal student aid regulations as outlined in the colleges financial aid Policies and Procedures manual and the Federal Student Aid handbook and make decisions about students aid; decipher IRS tax laws and apply them to the verification process; resolve C codes by analyzing and interpreting data from the National Student Loan Database Department of Homeland Security documentation Selective Service information Social Security Administration documents and default resolution; review NSLDS for aggregates and mid-year transfers. - (Essential)
• Collect organize and process incoming confidential documents including verification forms tax returns and W2 statements from students and parents; review forms to verify accuracy and completeness; utilize proper method of communication to request missing information; review scan/index and enter data of incoming financial aid paperwork received from students; guide students through satisfactory academic progress application process; assist students with dropping/adding/failing/taking incompletes as it relates to financial aid. - (Essential)
• Complete all third-party paperwork including but not limited to: OVR Housing Authority Childcare Information Services (CCIS) and KEYS. - (Essential)
• Send financial aid communications and outreach to students and deliver financial aid educational programming to students to college partners and to external stakeholders. - (Essential)
• Meet with students to address and resolve students questions and customer service needs via phone email face-to-face interactions and remote delivery methods. - (Essential)
• Develop expertise and serve as a subject matter expert in the content area; remain current on new and innovative practices in the field; develop and maintain a network with colleagues through professional organizations and other types of professional alliances; coordinate services with other departments; and maintain the secure storage of confidential documents. - (Essential)
• Build and maintain effective communication and relationships with staff faculty and members of college leadership. - (Essential)
• Travel to various locations to participate in meetings training etc.; all financial aid staff will be expected to participate in awarding financial aid conducting student verifications SAP appeal reviews and coverage of customer service as assigned; all staff may be assigned to cover evening and/or weekend hours. - (Essential)
• Other duties as needed or assigned - (Essential)

Job Type: Full-time 12 month

If part time hours per week: N/A

About Us:

Our Purpose: Learning for all; learning for life.

Our Core Values: A Circle of Caring

Caring by Creating Our Future Together

• We work together to shape and build our preferred future.
• We encourage and celebrate creativity and innovation.
• We set high goals and strive to achieve them.
• We strive to provide exceptional service to all who help shape our future.

Caring for Each Other

• We are gateways to student success and opportunity.
• We promote respect collegiality and equity-mindedness in all we say and do.
• We nurture awareness and cultural sensitivity to create a climate of trust.
• We are growth-minded believing that each of us is capable of learning developing and growing to support our mission.

Caring by Doing What is Right

• We are honest and hold each other and ourselves to the highest ethical standards.
• We provide the most accurate information available in all communications.
• We are transparent about our decisions as individuals and teams.
• We embrace broad engagement in the shared governance process.