ACS Senior Strategy & Operations Manager JAPAC

The Opportunity

The Senior Strategy & Operations Manager (SOM) for APAC & Japan is an individual contributor role responsible for enabling consistent execution operational rigor and performance transparency across Adobe Customer Success & Engineering organisations.

This role partners with regional and global leaders to translate strategy into actionable operating plans while accounting for regional scale capacity constraints and market nuances.

Key Responsibilities

• Act as the main ACS Operations partner for Japan and APAC within Customer Success
• Inspect business performance to drive accountabilityhelpmaintaindata hygieneandregional adherence to global processes while providing feedbacktohelpimproveregionalefficiencies.
• Deliver operational insights and performance analysis (e.g. NDR URR utilization capacity) to support leadership decisionmaking
• Establish repeatable business rhythms streamline workflows and drive continuous improvement across teams and regions.
• Support regional compensation and incentive governance including plan alignment validation and exception support
• Support capacity coverage and headcount discussions with regional leadership and partner with local finance and global capacity teams
• Drive process consistency and operating model adoption supporting regional change and enablement initiatives
• Partner with our Data & Analytics team as the regional contact for reporting needs & enhancements that drive global alignment and operational efficiencies
• Support QBRs leadership reviews and key execution milestones with clear databacked insights

Scope and Impact

• Regional scope across APAC and Japan
• Direct impact on operational performance execution quality and leadership decisionmaking
• Influences outcomes through data insight and crossfunctional partnership rather than peoplemanagement authority

Autonomy and Complexity

• Operates with moderate autonomy in a highly matrixed global environment
• Balances global standards with regional execution needs
• Exercises judgment in ambiguous situations with guidance from senior leadership as needed

Minimum Qualifications

• Experience in Strategy & Operations Business Operations or Sales/Customer Success Operations
• Strong analytical skills across performance metrics compensation mechanics and capacity modelling
• Proficiencyin Excel PowerPoint and AI tools that boost productivity
• Experience supporting APAC and/or Japan markets
• Ability to operate independently and influence without formal authority
• Strong written and verbal communication skills with senior stakeholders
• Hands on mentality proactiveand great attention to detail

Preferred Qualifications

• Experience working in a global matrixed organization
• Familiarity with regional compensation governance beneficial but not essential
• Experience supporting crossregional or multigeo teams
• Ability to work independently and proactively in a virtual team environment

Success Criteria

• Regional leaders rely on this role to drive operational excellence for operational clarity and execution support
• Business inspection is part of the run the business and drives clear actions and accountability to help improve regional efficiencies and overall performance
• Performance risks are identified early with clear actionable recommendations
• JAPAC operations demonstrate innovation consistency transparency and regional relevance
• SOM builds andmaintains trust-based relationships with business partners across the organization to align people processes and systems

Adobe for All

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About Adobe

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Lets Adobe together

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