Head, Payments, T&O

Who We Are:

Every transaction matters. Every Canadian matters. At Interac we protect both driving trust security and inclusion so our digital economy thrives.

Founded in 1984 Interac connects Canadians through secure digital payments advanced identity verification and industry-leading fraud protection. Connecting banks businesses and individuals Interac enables millions to send receive and manage money safely and effortlessly every day across both digital and physical environments.

As the backbone of Canadas financial ecosystem Interac facilitates over 20 million transactions daily supported by trusted partnerships with government and financial institutions. Consistently ranked as Canadas most reputable financial technology brand Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

Reporting to the Group Head Technology & Operations the vacant Head Payments T&O will lead the technology strategy execution and operations of Interacs Debit and related payments products. This role will be accountable for ensuring all platforms required for the delivery of Interacs Debit product are secure resilient scalable and continuously evolving to meet the needs of financial institutions merchants partners and consumers.

This role will be accountable for delivering highly available high-throughput payment services modernizing core debit platforms and enabling future payments capabilities while maintaining the highest standards of reliability security and regulatory compliance.

What You Will Do:

• Build an exceptional partnership with your peer business Payments Leader to align on product strategy and develop and deliver the technology innovations and roadmap to deliver on that strategy

• Define and execute the end-to-end technology and operations strategy for Payments aligned with both Interacs enterprise payments strategy and long-term technology roadmap.

• Lead the reliability performance and resilience of Interac Debit platforms ensuring 24/7 operational excellence and adherence to strict service level objectives.

• Drive the modernization of debit payments platforms including infrastructure software engineering practices and operational tooling

• Ensure technology and operational readiness to support evolving payments use cases volumes and regulatory requirements.

• Partner closely and collaboratively with all business and technology stakeholders (i.e. CISO Risk Legal Architecture Platforms Infrastructure etc.) to drive joint outcomes

• Lead financial and resource planning currency and capacity management and cost optimization for the Debit Payments technology portfolio

• Drive automation across build test deployment monitoring and incident management domains to improve efficiency and reduce operational risk.

• Establish and mature operating models including ITSM practices incident problem and change management.

• Ensure strong security risk management and compliance controls across debit platforms in alignment with financial services and payments industry standards.

• Lead develop and inspire high-performing technology and operations teams fostering a culture of accountability continuous improvement and engineering excellence.

What You Bring:

• 15 years of progressive leadership experience in Technology Delivery and Operations with significant experience operating large-scale 24x7 99.99% available mission-critical platforms.

• Deep expertise in payments technology transaction processing systems or high volume low latency platforms; experience with debit or card payments is strongly preferred.

• Proven ability to define and communicate a clear technology vision that aligns technology execution with business and customer outcomes.

• Strong background in platform reliability operational resilience and high availability system design.

• Demonstrated experience modernizing legacy platforms and adopting modern engineering DevOps and automation practices.

• Solid understanding of security risk management and regulatory expectations within the payments or financial services ecosystem.

• Exceptional leadership and people management skills with a track record of building and leading diverse high-performing teams.

• Strong influencing and stakeholder management skills with the ability to drive alignment across product technology and business leaders.

• A mindset focused on operational excellence continuous improvement and customer-centric outcomes.

• Eligibility to work for Interac Canada in a fulltime capacity.

What Were Offering:

The hiring range for this position will depend on factors such as skills experience and job-related knowledge but Interacs commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future and includes:

• Generous vacation and wellness days to help you recharge

• Comprehensive employer-paid benefits coverage for peace of mind

• Market-leading employer-funded RRSP program to invest in your future

• Flexible hybrid work model for better work-life balance

• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family

• Pregnancy and parental leave top-up to support growing families

• Charitable donation matching with United Way to amplify your impact

Why Join Us

At Interac the impact we make and the people who drive it is profound. When you become part of our team youre joining a purpose-driven organization thats shaping the future of digital finance in Canada. Heres what you can expect:

• Investing in the Future Help us unlock digital prosperity for all Canadians.

• Innovative Thinking Collaborate on products practices and platforms that redefine whats possible.

• Inclusive Culture Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community Work in an ecosystem where we lift each other up and rise together.

• Intentional Support Enjoy flexible supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization successful candidates will be required to complete background checks which may include Canadian Criminal Credit Check Canadian ID Cross-Check Public Safety Verification 5-year Employment Verification Education Verification Credit Check and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds experiences and perspectives come together. Thats why we are committed to providing fair and equitable employment opportunities for all individuals without discrimination based on race color ancestry ethnic origin place of origin citizenship creed sex sexual orientation gender identity or expression age marital or family status disability or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process please contact us at We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.s name and logo to promote fictitious employment opportunities. Interac Corp. never requests solicits or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims losses damages expenses or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.