IT CMDB CSDM Process Owner

As the IT CMDB & CSDM Process Owner you are the global owner and authority for configuration and service data at NXP. You define the strategy standards and governance that ensure the CMDB is a trusted auditable and automation-ready source of truth across the enterprise.

Your work directly enables cybersecurity compliance (SOX) service reliability automation and data-driven decision-making. You act as the bridge between architecture security service ownership and platform teams to drive consistent adoption of the ServiceNow Common Service Data Model (CSDM) at scale.

Key Responsibilities

Strategy & Global Ownership

• Own the enterprise CMDB & CSDM vision roadmap and operating model across NXP.
• Define standards for CI classes relationships service models and data ownership.
• Act as the final authority for CMDB/CSDM design decisions and deviations.
• Align CMDB strategy with cybersecurity enterprise architecture ITSM and automation initiatives.

Governance & Data Quality

• Establish and operate CMDB governance with domain owners service owners architects and security teams.
• Ensure the CMDB is a trusted source of truth through measurable data quality KPIs (completeness correctness compliance).
• Drive certification attestation reconciliation and lifecycle management of configuration data.
• Detect and prevent unauthorized or non-compliant CI changes.

Platform Enablement & Automation

• Lead CSDM implementation and adoption including service modeling and stakeholder onboarding.
• Enable scalable and automated data ingestion via Discovery integrations APIs and tag-based mapping.
• Govern Identification and Reconciliation Engine (IRE) rules precedence and data sources.
• Ensure CMDB design supports Service Mapping AIOps automation and advanced analytics use cases.

Compliance Audit & Continuous Improvement

• Support SOX and internal audits through strong governance evidence and certification controls.
• Continuously assess CMDB and CSDM maturity and drive improvement initiatives.
• Identify and close gaps impacting security reliability automation and data trust.

Qualifications

Required:

• Extensive hands-on experience with ServiceNow CMDB and CSDM in a large complex enterprise environment.
• Strong background in configuration management data governance and ITIL/ITSM.
• Proven experience defining CI models service models and reconciliation strategies.
• Demonstrated ability to operate governance frameworks and drive cross-team adoption.
• Strong stakeholder management and communication skills.

Preferred:

• ServiceNow certifications (CMDB CSDM Discovery Service Mapping CIS modules).
• Experience supporting SOX or similar regulatory frameworks.
• Exposure to cloud platforms (Azure AWS GCP) and tag-based data models.
• Understanding of enterprise architecture and service design principles.

Key Attributes

• Process Owner Mindset: Takes end-to-end accountability and drives adoption.
• Data & Quality Focused: Values accuracy traceability and auditability.
• Analytical & Structured: Comfortable with complex data models and relationships.
• Collaborative Influencer: Aligns diverse stakeholders without formal authority.
• Continuous Improvement Driven: Constantly raises the maturity bar.

What We Offer

• A leading role in shaping NXPs global configuration management and service data architecture.
• Career development training and ServiceNow certification opportunities.
• A collaborative innovative environment within a global high-tech enterprise.
• Competitive compensation and benefits package.

If you are passionate about driving efficient incident resolution and continuous improvement in a 24/7 operational environment we invite you to apply and become a key part of our team!

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